Senior Configuration Analyst

We are seeking a U.S.-based Senior Configuration Management Analyst to provide deployment and configuration support within a complex Windows-based environment. This hands-on position requires strong analytical skills and proficiency with Jenkins and GitLab pipelines.

Key Responsibilities:

Execute and support application builds and releases across UAT, production, and DR environments. Perform Windows-based administration tasks, including remote connectivity and starting/stopping services. Operate within Jenkins pipelines to manage deployments. Support GitLab repositories and CI/CD-related processes. Start/stop and troubleshoot Tomcat services, including log analysis and issue resolution. Investigate deployment failures and analyze logs to identify root causes. Document current-state processes and contribute to future-state improvements. Support go-live events, including Wednesday evening deployments and occasional weekend activities. Collaborate with cross-functional teams to ensure smooth production support and operational continuity.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience). 3-5+ years of experience in Configuration Management, Release Management, IT Service Management, or related IT operations roles. Strong understanding of ITIL framework. Hands-on experience with Jenkins, GitLab, ServiceNow, JIRA, or similar configuration management tools. Experience executing builds and releases in Windows-based environments. Working knowledge of Tomcat server structure and service management. Familiarity with configuration auditing, compliance standards, and governance frameworks. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and stakeholder management abilities.

Benefits:

National Medical, Dental, Vision, Teladoc, and Life Insurance coverage effective on the first of the month from your date of hire. 401(k) with 4% match and fully vested. Voluntary benefits such as Short & Long-Term Disability, Critical Illness, Accident, AD&D, Legal Shield, etc. Paid subscription to the Calm app. Cashback available through thousands of vendors.

Work Environment:

Location:

United States (Central / Mountain Time preferred). We are an equal opportunity employer and value diversity. All employment decisions are made due to qualifications, merit, and business need. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Qualifications:

You have 3‑5 years of configuration management experience. Proficient with Jenkins, GitLab pipelines, and Windows administration. Comfortable troubleshooting Tomcat services and analyzing deployment logs