ERP/CRM Configuration SME

We are looking for an experienced ERP/CRM Configuration SME to support and strengthen enterprise business systems in Hartford, Connecticut. This position blends hands-on configuration work with technical leadership, requiring someone who can translate business needs into scalable solutions while maintaining dependable production performance. The ideal candidate will partner with internal stakeholders, vendors, and technical teams to improve system quality, support releases, and uphold compliance expectations.

Responsibilities:

• Evaluate incoming project requests and production issues to determine effort, priority, and technical approach.
• Design solution outlines and detailed technical specifications that support reliable ERP and CRM configuration changes.
• Guide platform development activities by promoting sound architecture, consistent build practices, and quality-focused delivery standards.
• Coordinate with external technology providers and internal partners to implement, maintain, and troubleshoot integrated business applications.
• Perform and oversee unit and system validation to confirm solutions are ready for broader testing and production deployment.
• Support release activities, deployment planning, and operational readiness to ensure stable production outcomes.
• Create and maintain clear documentation for system configurations, incident resolution, and application updates.
• Work closely with architecture and security teams to align solutions with enterprise controls, audit expectations, and regulatory requirements.
• Provide subject matter expertise across finance, human resources, and shared business services platforms.
• Participate in on-call support and respond to urgent issues outside standard business hours when needed.