Implementation Specialist III

Implementation Specialist III Atlanta, GA Job Details 8 hours ago Qualifications Jira Customer communication Computer science Microsoft Excel 6 years Engineering testing Bachelor's degree in information technology Computer Science Process optimization Software implementation Data analysis skills Process improvement Bug Reporting (Quality assurance practices) Project timeline management Application deployment Software installation Performance testing Functional testing Schedule management Post-sales client support Bachelor's degree Confluence Quality control Mentoring Instructor-led training (training delivery method) Software documentation Technical writing Developing new training programs Participating in conferences Systems & applications support Technical skills instruction Productivity software Training & development Senior level Cross-functional collaboration PL/SQL Bachelor's degree in computer science Escalation handling Communication skills Project stakeholder communication Debugging Cross-functional communication Time management Information Technology Database software proficiency Full Job Description Job Summary Work with team members and customers to complete all aspects of the Implementation life cycle, from discovery, business process configuration, testing, deployment, documentation, and customer support. Essential Functions Schedule and coordinate new customer implementation dates for configuration, deployment, and on-site training, striving to ensure a smooth and successful overall product implementation. Configure and deploy proprietary software applications at customer sites. Communicate with the customer to identify training needs. • Develop and execute customized training plans to provide technical guidance and support to customers, ensuring their understanding of Meridian's proprietary utility software features and capabilities. Provide remote and on-site software training to customers in individual or group settings. Identify, schedule, and coordinate when different processes throughout the Implementation life cycle need to be completed. Identify customer current workflows and processes and configure the software accordingly. May modify or create new customer workflows and processes based on the software's requirements. Make configuration changes based on customer requirements. Work independently through process configuration tasks for customer migrations. Support the customer during and immediately after implementation before transitioning over to the Product Support team. Coordinate the hand-off from implementation to Product Support after on-site training is completed by liaising between the customer and Product Support teams. Continue to assist the Product Support team on complex setup and configuration issues as needed. Handle a variety of escalated and sophisticated implementation issues, assisting less experienced peers when needed. Provide new employee training at customer locations on the software as needed. Participate in system testing and analysis in support of new functionalities and system processes. Alert quality control of any potential issues with the software. Provide input to development teams on ways to improve the product in new versions. Beta test reliability and performance of new software versions and alerts quality control of any potential issues with the software. Identify and address bugs, glitches, and other issues that may arise during the implementation process. Communicate client needs and potential product improvements based on implementation experiences. Conduct analysis to identify, troubleshoot, research, and resolve issues during the implementation life cycle. Conduct work with a high degree of autonomy and under limited supervision, while providing guidance and mentorship to Implementation Specialist I's and Implementation Specialist II's. Collaborate cross-functionally with key stakeholders across interdepartmental teams and provide support before, during, and after implementation for Data Analysts, other Implementation Specialists, and Project Managers as needed. Work with leaders to propose and implement process enhancements to streamline future implementations. Conduct research to stay up-to-date and maintain comprehensive knowledge of proprietary utility software and database updates. Create comprehensive technical documentation for clients and internal teams, detailing the product's configuration, deployment process, and troubleshooting steps. Take the initiative in thought leadership, innovation, and creativity. Represent the company at conferences and networking events. Adheres to all Meridian corporate policies and procedures. Travel as required. Any additional responsibilities assigned by management.

Education:

Bachelor's Degree in Information Technology, Computer Science, or related field required.

Work Experience:

Six years of applicable experience in a similar role required. (Proficiency)

Skill:

(High) Proficiency SQL, PL/SQL, JIRA, and Confluence (High) Proficiency in Microsoft Office Suite, including PowerPoint, Excel, and Word (High) Ability to manage projects accordingl to established timelines (High) Ability to think critically, analyze issues, and develop and implement appropriate resolutions (High) Intrapersonal and communication skills with the ability to share technical information, understand technical issues, and make them understandable to others (High) Attention to detail with analytical, testing, and problem-solving capabilities (High) Flexibility and ability to rapidly respond to changes (High) Time management skills with the ability to contribute in a fast-paced environment and manage multiple, competing priorities (High) Solution-oriented and proactive mindset with a willingness to learn (High) Passion for excellent customer service with both internal and external customers (High) Ability to collaborate effectively in a team environment (High) Ability to present technical information to both technical and non-technical audiences (High) Ability to extract and analyze data within Oracle Databases utilizing SQL (High) Ability to work a flexible schedule and travel domestically to the customer site up to 50%; this may include some weekends

License/Certification:

N/A