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Product Support Analyst II
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at R1 RCM in Boise, Idaho, United States
Boise, ID (In Person)
$70,275 Salary, Full-Time
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Job Description
at R1 RCM in Boise, Idaho, United States Job Description This role supports a front-end application critical to coverage and eligibility verification, configuration management, and automation within the revenue cycle. You'll work deeply with business rules and real-time eligibility ( RTE )
- where your decisions directly impact denials, clients, and patients.
Responsibilities:
+ Read, interpret, and act on automated RTE responses tied to coverage and authorization outcomes + Perform root-cause analysis on coverage, eligibility, and business rule issues through resolution + Manage business rule configuration, understanding downstream impact on denials and patients + Collaborate across product, engineering, operations, coverage/eligibility, payer services, PMT , FCC , and tech deployment + Support current book of business and new client implementations + Write user stories with clear acceptance criteria + Use SQL for data analysis and troubleshooting + Create and maintain SOPs and documentation, leveraging AI tools where possible + Monitor production environments and coordinate troubleshooting with vendors and internal IT + Communicate with customers and stakeholders via ticketing systems, email, and meetingsRequired Qualifications:
+ Real-time eligibility ( RTE ) experience- must be able to interpret automated eligibility responses + Medical insurance knowledge
- coverage logic, eligibility, and downstream revenue cycle impact + SQL
- querying, joins, tables, basic functions + Ticketing system experience (ServiceNow, ServiceDesk, or comparable) + Strong analytical skills and independent problem-solving ability + Detail-oriented with a quality-first mindset + Effective communicator across technical and non-technical teams Nice to
Have:
+ Advanced Excel skills + Healthcare application support or revenue cycle experience + Experience supporting new client implementations + Interest in AI tools for process improvement and documentation For this US-based position, the base pay range is $62,466.83- $78,083.54 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving
- and it's up to us to use our shared expertise to find new solutions that can keep up.