eCommerce Solutions Consultant

Home eCommerce Solutions Consultant Business Operations and Management $ 20 - $ 30 / Hour location_on Glenview, Illinois acute Contract/Temporary favorite_border

JOB ON CANDIDATE PORTAL

COPY LINK link Responsible for supporting a select group of digital tools and solutions and managing the implementation, business process modifications, project management, training, andmunications of those technologies across theanization and targeted user base. Lead the demonstration of solutions and training for users on digital technology, provide support updating training documents, and serve as a backup for other team members.

• Responsible for supporting a selected group of digital tools and solutions and managed the implementation, business process modifications, project management, training, andmunications of those technologies across theanization and targeted user base.
• Leads the demonstration of solutions and training for users on our internally grown digital technology, provides collateral and updated training documents and serves as an escalation point to troubleshoot nonmon issues and user onboarding.
• Tracks open issues to ensure quick response and action from support teams.
• Identify customer needs and help customers use specific features.
• Monitor customerplaints on social media and reach out to provide assistance
• Update our internal databases with information about technical issues and useful discussions with customers.
• Assists with identifying potential process bottlenecks and works with the management team to resolve issues.
• Follow up with customers to ensure their technical issues are resolved.
• Responding to customer queries promptly and accurately via phone, email or chat.
• Performs incidental project management, including planning, research, analysis and implementation of deliverables and action items.
• Maintain a positive attitude and calmly respond to customersplaints.

REQUIREMENTS AND SKILLS

• Experience as a Desk/ Customer Care Specialist or similar Customer Support role.
• Familiarity with the eCommerce industry is a plus.
• Experience using help desk software and remote support tools
• Excellentmunication and problem-solving skills
• Multi-tasking abilities
• Detail-oriented
• Self-starter
• Ability to quickly diagnose and resolve technical issues
• Exceptional teamwork and leadership skills to help other technical support workers
• Ability to learn new technologies and implement them
• Personable and attentive
• Strong interpersonal skills
• Responding to customer queries promptly and accurately via phone, email or chat.

Pay Details:

$20.00 to $30.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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