ERP Support Specialist

ERP Support Specialist Heritage-Crystal Clean, LLC - 3.1 Indianapolis, IN Job Details Full-time From $22 an hour 10 hours ago Benefits Employee stock purchase plan Health insurance Dental insurance 401(k) Paid time off Life insurance Qualifications Optimizing workflow processes Performance dashboard reports Data integrity assurance Application Integration Accounting systems Dashboard development Financial close processing Systems integration Data Integration (Data management) Safety protocol adherence Shipping coordination Operations coordination IT system monitoring Dashboard creation support NetSuite Mid-level Reporting and dashboarding tools User training (technical support) Databases System maintenance High school diploma or GED Data integrity and documentation Help files Continuous improvement Task prioritization Customer support ticket management Collaborative technology platforms Microsoft Teams SharePoint Digital project management boards

Full Job Description Job Summary:

This position has dual-role responsibilities for ERP specialist at the Re-Refinery to support accounting and Shipping/Receiving process coordination. Ensures data accuracy, supports reporting and month-end close, drives process improvements, and provides user training and IT support to maintain efficient Re-Refinery operations.

Reporting Relationship:

Reports directly to the Re-Refinery Accounting Manager and secondary to the Shipping & Receiving Manager. (due to limited functions of ADP and that the Re-Refinery Accounting Manager does not report to the RR Manager but used to, the employees will reside in the S/R Manager's ADP). Essential Duties -

Accounting:

Responsible for working safely in all job aspects and functions. Serve as the facility liaison of the NetSuite ERP platform. Collaborate across departments to collect information for process improvements and communicate to corporate office. Identify workflows to support operations, warehousing, and fulfillment. Build and maintain dashboards, reports, and saved searches. Monitor system performance, data integrity, and user access. Assist with integrations, data imports/exports, and system updates. Performs other duties as may be assigned. Essential Duties - Shipping and Receiving Train end-users and create user guides and documentation. Contribute to troubleshooting, executing, tracking, and resolving IT helpdesk tickets and user support requests/needs. Participate in variance reviews related to shipping & receiving. Performs other duties as may be assigned

Specific Skills:

Excellent oral and written communication Excellent interpersonal skills Intermediate to Advance proficiency in the use of Microsoft Teams, SharePoint. Working knowledge of NetSuite Working knowledge of networking and database environments Use of Planner (or equivalent) for tasks management and prioritization of work. Attention to detail and problem-solving skills The ability to navigate to the various locations in the facility to locate resources necessary to complete assigned tasks. Work Experience 2+ years related experience Education, Certificates, Licenses, Designations or Memberships High School Diploma or equivalent Post-secondary IT education or degree preferred 5+ years related experience in lieu of education Personal Protective Equipment Steel toe boots,

Safety Glasses, Hard Hat Benefits:

Medical and Dental 401K Employee Stock Purchase Plan Paid time off Life and accident insurance

Compensation:

Starting pay rate of $22.00 per hour with a quarterly bonus