Job Description
View More Jobs Order Systems Coordinator Glasgow, KY, United States Be the First to Apply Job Description The Order Systems Coordinator reports to the Director Ecommerce, OTC, & Gov't Operations. Will be responsible for supporting customers with placing and managing orders through our online portal. The role centers on overseeing order activities (entry, validation, tracking, fulfillment, and issue resolution). This role will ensure that product-specific configurations, pricing rules, eligibility criteria, and workflows in the portal are accurate and aligned with business requirements. Will serve as the primary point of contact for customers and internal stakeholders, handling inquiries related to orders, resolving issues (e.g. delays, discrepancies, returns), and ensuring timely communication. This includes proactive monitoring of orders, identifying risks (like supply or fulfillment issues), and coordinating with supply chain, customer service, and sales team to resolve them. Will ensure users can effectively navigate the portal and place orders correctly, providing training, guidance, and documentation. This position blends portal administration, product specific expertise, and direct customer support to ensure efficient order processing and high-quality customer experience.
Essential Functions:
Serve as the primary point of contact for customers regarding order inquiries, issues, and portal usage. Resolve customer concerns related to orders, shipments, returns, or system access in a timely manner. Provide guidance, onboarding, and training to customers using the portal. Monitor order status and proactively address delays, discrepancies, or exceptions. Ensure accuracy of order data, pricing, and product configurations. Oversee the end-to-end order lifecycle, including order entry, validation, processing, fulfillment, and closure. Collaborate with supply chain, sales, customer operations, IT, and product teams to resolve order and system issues. Escalate critical issues and help drive resolution to meet customer expectations and service levels. Assist and support the customer ordering portal, ensuring seamless integration with the ERP system for accurate order capture, validation, and processing. Identify process inefficiencies and recommend improvements to enhance operational performance. Maintain up-to-date documentation for processes, workflows, and user guides. Support enhancements to portal functionality and user experience. Qualifications Education:
High School or GED High School Diploma or GED - Required Bachelors Degree (BA/BS) - Preferred Experience:
2 years or more in Customer Service 2 years or more in E-Commerce Apply Now Job Info Job Identification 7942 Job Category Order Management Posting Date 05/29/2026, 06:21 PM Locations 100 Commerce Drive, Glasgow, KY, 42141, US Job Schedule Full time © MapTiler © OpenStreetMap contributors Legend Jobs at a location Group of locations © MapTiler © OpenStreetMap contributors | © Oracle Corporation Terms Legal Notices Use control and scroll to zoom the map Use two fingers to move the map 100 Commerce Drive, Glasgow, KY, 42141, US Copy to Clipboard Similar Jobs Order Management Analyst Glasgow, KY, United States Posted on 05/27/2026 Trending Order Management Analyst will monitor, analyze, and determine purchase outcomes on all customer orders to ensure accuracy and compliance. This position will work with Operations and Business Analytics teams to provide variance analysis and allocation information. Additionally, management reports will be requested on an ad-hoc basis. Senior Order Management Specialist Glasgow, KY, United States Posted on 05/29/2026 Be the First to Apply Step into a high‑impact role where your work directly supports our government customers. As the Senior Order Management Specialist, you'll serve as the key connection between our business, internal government teams, and external government partners. Reporting to the Director of Order Operations, you'll ensure clear communication, strong alignment, and seamless execution across every stage of the online order lifecycle. Senior Quality Management Systems Specialist Brookhaven, NY, United States Posted on 05/18/2026 Trending The Sr. Quality Management Systems Specialist provides coordination and reporting that includes data collection/generation, data analysis and data review and interpretation. In addition, prepares summary findings to support change controls, planned deviations, new product launch compliance, as well as quality assurance trends related to various Quality Management processes. Logistics Analyst Glasgow, KY, United States Posted on 05/27/2026 Trending The Logistics Analyst is responsible for analyzing, optimizing supply chain and logistics operations and other multiple processes as required to improve efficiency, reduce costs, meet regulatory requirements and ensure timely delivery of goods. This role uses data analysis, forecasting, and process improvement techniques to support transportation, warehousing, inventory management, and distribution activities with reporting analytics and presentations. See More Jobs
