Senior Order Management Specialist

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Apply Job Description Description:

The Senior Order Management Specialist reports to the Director, Order Operations and is responsible for overseeing support operations for government customers utilizing the company's online ordering portal. This role serves as a key liaison between the business, internal government teams, and external government stakeholders, ensuring alignment, clear communication, and seamless execution across all phases of the order lifecycle.

This position oversees the delivery of high-quality customer support by guiding portal usage, resolving complex ordering issues, and ensuring the accuracy of pricing, documentation, and transaction details. It also directs cross-functional coordination to address discrepancies, mitigate delays, and uphold service standards.

In addition, the role ensures all customer interactions, transactions, and reporting activities adhere to government regulations and contractual requirements. By driving operational excellence, process consistency, and customer-focused solutions, this position plays a critical role in delivering compliant, efficient, and high-quality experience for government customers.

Essential Functions:

Oversee government customer relationships by serving as the primary point of contact for inquiries and requests, ensuring high-quality support and resolution while providing technical guidance and strategic insight. Direct the delivery of timely and accurate information related to products, services, contracts, and compliance requirements. Manage and optimize order processing through the company's online portal, ensuring accuracy, efficiency, and alignment with operational and regulatory standards. Drive the development and implementation of strategies to enhance ordering processes and elevate overall customer experience. Direct the generation and analysis of reports related to order activity, product usage, and performance metrics to inform decision-making and continuous improvement. Collaborate closely with internal government stakeholders on state bids, customer onboarding, and contractual requirements to ensure accuracy, alignment, and full compliance with all applicable regulations and guidelines. Analyze and interpret contractual language to ensure Amneal meets compliance to the contracts. While also evaluating data that ensures the customer is complying with its commitments. Lead support operations for government customers by ensuring effective navigation and utilization of the ordering portal, including oversight of issue resolution related to access and order processing. Oversee end-to-end order lifecycle management by monitoring order status, tracking shipments, and driving proactive communication of updates to customers and internal government stakeholders. Ensure all activities, customer interactions, and reporting consistently meet government regulations, contractual obligations, and compliance requirements. Direct communication between the business, internal government team, and government customers. Ensure effective collaboration with internal departments to support the timely and accurate fulfillment of government customer orders and requirements. Manage issue resolution processes by addressing customer concerns, mitigating risks, and escalating complex matters as needed to maintain service excellence and compliance standards.

Qualifications Education:

High School or GED - Required Bachelor's Degree (BA/BS) Business Administration, Finance, Accounting, Public Administration, or a related field -

Preferred Experience:

2 years or more in Experience in Customer Service 2 years or more in Experience with E-Commerce or a

Portal Specialized Knowledge:

Proficient with Microsoft Office Suites. Required Skills Agile Methodology E-Commerce Electronic Data Capture (EDC) Merchandising Order Entry Order Management Systems Telephone Skills Verbal Communication Skills Apply Now Job Info Job Identification 8092 Job Category Order Management Posting Date 05/29/2026, 06:14 PM Locations 118 Beaver Trail, Glasgow, KY, 42141, US Job Schedule Full time © MapTiler © OpenStreetMap contributors Legend Jobs at a location Group of locations © MapTiler © OpenStreetMap contributors | © Oracle Corporation Terms Legal Notices Use control and scroll to zoom the map Use two fingers to move the map 118 Beaver Trail, Glasgow, KY, 42141, US Copy to Clipboard Similar Jobs Order Management Analyst Glasgow, KY, United States Posted on 05/27/2026 Trending Order Management Analyst will monitor, analyze, and determine purchase outcomes on all customer orders to ensure accuracy and compliance. This position will work with Operations and Business Analytics teams to provide variance analysis and allocation information. Additionally, management reports will be requested on an ad-hoc basis. Order Systems Coordinator Glasgow, KY, United States Posted on 05/29/2026 Be the First to Apply The Order Systems Coordinator plays a key role in supporting customers as they place and manage orders through our online portal. Reporting to the Director of Ecommerce, OTC, & Government Operations, this position oversees the full order lifecycle—including entry, validation, tracking, fulfillment, and issue resolution. The coordinator ensures that product configurations, pricing rules, eligibility criteria, and workflows within the portal remain accurate and aligned with business needs. Serving as the primary point of contact for both customers and internal teams, this role manages order‑related inquiries, resolves delays or discrepancies, and ensures clear, timely communication throughout the process. Senior Quality Management Systems Specialist Brookhaven, NY, United States Posted on 05/18/2026 Trending The Sr. Quality Management Systems Specialist provides coordination and reporting that includes data collection/generation, data analysis and data review and interpretation. In addition, prepares summary findings to support change controls, planned deviations, new product launch compliance, as well as quality assurance trends related to various Quality Management processes. See More Jobs