Infrastructure BSA - PV W2

Job Description - Infrastructure BSA A business systems analyst who worked on infrastructure projects Recently worked with either ServiceNow, Salesforce (as a ticketing system), Sailpoint or Avanti Helpdesk knowledge - Ticketing Work on different infrastructure initiatives They are doing a helpdesk integration to be the front end to sail point for requesting access. Write Test plans and requirements Provide some QA support Business requirements and technology requirements are written appropriately A business systems analyst who worked on infrastructure projects Recently worked with either ServiceNow, Salesforce (as a ticketing system) Sailpoint or Avanti Helpdesk knowledge - Ticketing Someone that can work independently Someone proactive Job Requirement Infrastructure Business Systems Analyst (BSA)

Duration:

Contract (6 12+ months, long-term)

Location:

Wilmington, MA (Hybrid 2 days onsite/week) only local with local dl Key Requirements Proven experience as a Business Systems Analyst supporting infrastructure projects Recent hands-on experience with at least one of the following: ServiceNow Salesforce (as a ticketing system) SailPoint Avanti Strong understanding of helpdesk operations and ticketing systems Ability to work independently and take initiative Proactive mindset with strong problem-solving skills Project Overview Involvement in multiple infrastructure initiatives Working on a helpdesk integration project , serving as the front-end for SailPoint access requests Key Responsibilities Gather, analyze, and document business and technical requirements Develop and execute test plans Provide QA support as needed Ensure clarity and accuracy in both business and technical documentation