Intern, PC Depot

About the role: We are seeking an Intern for our PC Depot team who is interested in gaining experience within a leading Managed Services Provider. Dataprise's Internship Program offers candidates with a meaningful internship experience from which they can make informed future career decisions. Our internships are meant to provide a great test drive of our company, industry, and for a potential career. Interns are fully integrated into our business and assigned work where they can make an impact and contribute to projects, solving real business problems faced by our company. As a bonus, each intern is assigned a hiring manager and a mentor to help them through their internship and has the potential to become a full-time employee within the first 6-12 months. Are you motivated, hungry, and eager to break into the IT field? This might be the perfect opportunity for you!

What You'll Do:

Collaborate with a great team to identify solutions to customer support requests and escalate to more senior team members or external resources as needed. Document, track and monitor support requests and provide timely feedback to end-users during and upon resolution. Set up, modify, and repair computer hardware, software and peripherals. Provide first level technical support for all IT hardware including desktops, laptops, networking and telephony equipment. Utilize deployment software to create master images of PCs and deploying the master image to client PCs. Provide facility and A/V support for internal meetings, events, and conferences. Help to maintain a knowledgebase by documenting known errors, workarounds, procedures, and application specific information. Adhere to corporate policies and defined service level agreements. Document and track asset lifecycle in various asset management portals. Serve as a backup for the department lead when unavailable or out of the office. Learn a ton, be faced with new challenges every day, and gain exposure to all of the most cutting-edge technologies.

What Skills & Experience You'll Need:

A strong desire to learn and focus to ensure we are helping our clients win with IT. The ability to work in a fast-paced environment. Excellent customer service skills. Currently enrolled full-time in community college or university or recent college graduate in IT or related field; enrolled in IT Technical School/ Program. Strong written and verbal communication skills. Ability to work collaboratively in a team environment.

Preferred Industry certifications:

CompTIA A+, CompTIA Network+, Microsoft Technology Associate (MTA).

Dataprise Diversity Commitment:

At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD! Dataprise is an Equal Opportunity Employer.