Jira Admin

Jira Platform Administration & Governance Configure and maintain Jira projects, workflows, issue types, screens, and permissions Oversee Jira Service Management, including service projects, customer portals, request forms, and queue structures Manage custom fields, dashboards, filters, and system settings Implement governance controls for user access, configuration management, and platform standardization Workflow Design & Process Engineering Design and standardize workflows to ensure consistency, traceability, and compliance Enforce workflow controls such as approval gates and stage-based field restrictions Align workflows with program and project management principles and lifecycle practices Analyze and improve business processes through workflow optimization and automation Change Management & Compliance Ensure Jira aligns with SOC-oriented change management processes Conduct regular audits of Jira tickets to validate classification, documentation, and approvals Identify compliance gaps and implement improvements to support audit readiness Automation, SLAs & Optimization Design and maintain advanced Jira automation Build and refine SLA rules, notification schemes, and escalation logic Automate ticket routing, compliance checks, and operational workflows Continuously identify opportunities to improve efficiency and reduce manual effort Integrations, Data & Engineering Integrate Jira with systems such as Azure DevOps, GitHub, and other enterprise tools Develop and maintain integrations using REST APIs, webhooks, and scripts Build and maintain data pipelines to extract, transform, and report on Jira data Ensure reliability, scalability, and maintainability of integrations and data flows Reporting & Insights Develop dashboards and reporting to track service performance, compliance, and operational trends Provide visibility into workload, SLA performance, and process effectiveness Support leadership decision-making through data-driven insights Collaboration & Enablement Partner with stakeholders to gather requirements and translate them into Jira solutions Create scalable service models, request catalogs, and user-friendly portal experiences Lead training, workshops, and documentation efforts Promote consistent adoption of Jira best practices across teams Qualifications 3+ years of relevant experience Proven experience administering Jira and Jira Service Management in a professional environment Strong experience configuring workflows, automation, SLAs, queues, portals, and permissions Experience supporting incident, request, problem, and change management processes Strong understanding of program/project management principles and lifecycle practices Ability to translate technical concepts for non-technical stakeholders Strong communication, time management, and organizational skills Preferred Qualifications Atlassian certifications Experience with Jira platforms Experience in enterprise or multi-team environments Familiarity with Jira Cloud Work Environment Fast-paced environment with a high volume of work and evolving priorities High-visibility role supporting multiple technical teams Requires strong ownership, prioritization, and self-direction