Senior Senior Analyst

Piper Companies is seeking a Senior Systems Analyst (IC) for a technology-driven Insurance organization supporting core policy administration and enterprise insurance platforms. This role focuses on deep system analysis and operational support. The Senior Systems Analyst will analyze system behavior, file structures, and data flows to identify root causes, resolve issues, and drive system stability and improvement. This is a hybrid (3 days a week in office) full-time opportunity located in Durham, NC . Responsibilities for the Senior Systems Analyst include:

• Analyze system behavior, batch processes, data flows, and file structures to troubleshoot functional and operational issues.
• Serve as the primary systems-focused liaison between Product Owners, Developers, and QA, bridging gaps between business intent and system execution.
• Perform root cause analysis using SQL and data investigation techniques to identify process and system failures.
• Support both reactive production issues and proactive system improvements, maintaining an approximately 50/50 balance.
• Partner with development teams to clarify system impacts and validate functional fixes (no coding or direct system development required).
• Ensure system processes are functioning as designed and assist in correcting issues when workflows break down. Qualifications for the Senior Systems Analyst include:
• Required bachelor's degree in Business, Business Analysis, Computer Science with a business background, or related field.
• 5-7 years of experience in a Systems Analyst or system-focused role.
• Insurance industry experience required, with preference for life insurance, Annuities, or the FAST platform.
• Strong understanding of enterprise systems, insurance policy administration platforms, and file-based processing.
• Hands-on experience using SQL to analyze data and support root cause analysis.
• Strong communication skills with the ability to collaborate across product, engineering, and QA teams.
• Interest in potential future people management opportunities is a plus, but not required. Compensation for the Senior Systems Analyst includes:
• Salary range: $110,000 - $120,000
• Comprehensive benefits package including Medical, Dental, Vision, 401k, PTO, holidays, and sick leave as required by law.

Keywords:

senior systems analyst, systems analysis, enterprise systems, root cause analysis, RCA, system troubleshooting, insurance systems, life insurance, annuities, policy administration systems, insurance operations, claims, policy processing, FAST platform, insurance data models, SQL, data analysis, data validation, file structures, batch processing, ETL, data feeds, Flat files, systems data flows, bachelors degree, business systems, insurance technology #LI-BH1 #HYBRID This job is open for applications on 3/31/2026 and will remain open for at least 30 days from the posting date.