Skip to main content
Tallo logoTallo logo

ServiceNow CSM specialist

Job

NovaLink Solutions

New York, NY (In Person)

Full-Time

Posted 4 days ago (Updated 2 days ago) • Actively hiring

Expires 6/28/2026

Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
74
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

REQUIRED QUALIFICATIONS
  • ServiceNow certification: CIS‑CSM (Customer Service Management).
  • 4-6 years hands‑on ServiceNow admin/development; 2+ full CSM implementations.
  • Platform expertise: configuration/customization across CSM/CRM; Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs.
  • Reporting & Performance Analytics:
    KPIs, indicators, widgets, dashboards, scheduled reports, scorecards.
  • Security & governance: ACLs, roles, data policies, encryption, update sets, source control, CI/CD promotion practices.
  • Architecture & data: SaaS/multi‑tenant concepts; data modeling; CMDB relationships; familiarity with CSDM.
•
Integrations:
REST/SOAP, webhooks;
JSON/XML
; auth via OAuth2 and
SAML/OIDC.
  • Delivery excellence: ATF, versioning, release/change management, documentation.
  • Education:
    Bachelor s in CS/IS/Engineering or equivalent experience.
  • Professional skills: analytical problem‑solving, reliable follow‑through, deadline ownership, independent work, and cross‑team collaboration.