System Analyst - OpenText Exstream

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Role Description System Analyst - OpenText Exstream to support large‑scale Customer Communication Management (CCM) implementations and migrations for Insurance clients. The role involves requirements analysis, functional specification, and end‑to‑end delivery support for batch, on‑demand, and interactive communications built on the OpenText Exstream platform.

Key Responsibilities Work with business stakeholders and SMEs to gather, analyze, and document communication requirements. Perform AS‑IS / TO‑BE analysis for legacy CCM platforms ( Documerge, CSF, etc.) migrating to OpenText Exstream. Prepare Functional Specification Documents (FSDs) and System Design Specifications (SDS) for Exstream templates and orchestration flows. Define data mappings, transformation rules, and conditional logic for documents (letters, notices, policies, statements, claims). Collaborate with architects and developers on batch, on‑demand, and interactive communication designs. Support template rationalization, reuse strategy, and output standardization initiatives. Define and execute test scenarios, output validation, and parallel testing between legacy CCM and Exstream. Support SIT, UAT, defect triage, and go‑live / hyper‑care activities. Act as a liaison between business, development, QA, and integration teams across onsite-offshore delivery model. Mandatory Skills & Experience Strong experience as System Analyst / Business Analyst on OpenText Exstream implementations. Strong Experience on

JCL / COBOL / CSF

Hands‑on knowledge of Exstream templates, data models, orchestration, and delivery concepts. Experience with batch, on‑demand, and interactive communications. Strong understanding of Insurance domain (Policy, Claims, Billing, Customer Communications). Experience integrating Exstream with core policy systems, Guidewire, mainframe, or APIs. Proficiency in XML, JSON, XSD, data mapping, and content rules. Strong documentation and stakeholder communication skills. Nice to Have Exposure to cloud‑based Exstream deployments (AWS/Azure). Experience with regulatory and compliance‑driven customer communications. Familiarity with

JIRA / ALM

/ Azure DevOps. The base compensation range for this role in the posted location is: 61087 to 104364. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy:

Vacation:

12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the

U.S., RRSP

in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility

Important Notice:

Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States.

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//www.capgemini.com/resources/equal-employment-opportunity-is-the-law Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.