Job Description
JOIN OUR TEAM
With gaming, hotel, retail and restaurant positions, you can always find what you're looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We'll provide all the training you'll need to succeed in your job and grow in your career. Whether it's the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you're looking for. Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you're coming from, however long you plan to stay, there's only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino
JOB SUMMARY
The following statements are intended as general illustrations of the work in this job class and are not all inclusive. The Systems/Application Analyst's assigned duties in the Information Technology Department including but not limited to systems support, software maintenance, help desk requests as well as assistance in other areas as needed. Maintain the integrity of the Information Technology systems, recommend, and install system hardware and software, analyze systems for potential issues, resolve issues and develop documentation on best practices. The Systems/Application Analyst will demonstrate Old-World Hospitality and Charm while enforcing the Responsible Gaming Plan as well as adherence to Internal Control Procedures.
Pay Rate:
$27.10/hour.ESSENTIAL DUTIES AND RESPONSIBILITIES
The following statements are intended as general illustrations of the work in this class and are not all- inclusive. Responsible for planning, configuring, installing, troubleshooting, repairing, and providing end-user support for software
Achieves system operational objectives by contributing information and recommendations to strategic plans and reviews
Responsible for preparing and completing action plans; implementing production, productivity, quality, and customer-service standards
Responsible for resolving problems, completing audits, identifying trends, determining system improvements, and implementing changes
Required to develop, implement, and maintain policies, procedures and associated training plans for effective management and control of systems
Responsible for documenting and training of system users on proper usage of software
Advises senior management by identifying critical security issues
Recommends risk-reduction solutions
Ensures data integrity by keeping system updates and security rights updated at all times
Responsible for continuously evaluating the systems and casino/users' needs
Responsible for understanding of server technologies, operating systems, as well as physical and virtual servers
Responsible for understanding of backup policies and procedures, working with backup software
Installs new and/or upgrades existing computer-based systems software
Manages projects which include documentation, communication, development/approval, and user signoffs
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations; coordinating hardware and software evaluations with vendors
Supports for systems provisioning
Analyzes system problems and determine solutions and processes to implement
Troubleshoots calls from Team Members not limited to system issues
Required to manage and maintain a VM Virtual environment such as datastores, LUN's and ESX hosts
Performs related duties and responsibilities as required
REQUIRED SKILLS AND ABILITIES
Must have ability to: Communicate effectively with all levels of Team Members, guests, and outside contacts
Required to work effectively in a fast-paced environment
Required to move around all work areas effectively and efficiently
Required to work long hours, including nights, weekends, and holidays
Required to work for extended time seated as well as on your feet
EDUCATION AND EXPERIENCE
University degree in Computer Science or Business Administration required, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
Solid analytical and problem-solving skills, critical think and time management skills are necessary
Strong mentoring skills for teamwork
Knowledge of casino operations preferred
Strong knowledge of casino and hospitality specific technology and trends preferred
Excellent communication skills
Strong project management skills
SQL database understanding and knowledge
Basic LAN and WAN troubleshooting skills
Casino, POS, Hotel, Spa, and other miscellaneous software system support
Knowledge of Microsoft Active Directory
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations: Attend required training sessions offered by the casino
Obtain required license(s)
Perform the duties described in compliance with local laws and regulations
Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department
Knowledge of the property's programs to address problem gambling
Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of
del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
