Technology Services Coordinator

Technology Services Coordinator Edutek, Ltd. White Plains, NY Job Details Full-time $65,000 - $80,000 a year 1 day ago Qualifications Project team coordination Project reporting Incident management IT asset management Workflow management (operations management method) Process improvement Mid-level Administrative experience Task prioritization Customer support ticket management IT Equipment inventory management Escalation handling Communication skills Cross-functional communication File organization Progress tracking (project management tasks) Help desk Full Job Description Edu Tek Ltd. is seeking a detail-oriented and proactive Technology Services Coordinator to coordinate and support multiple IT support teams. This individual will help ensure the successful delivery of projects and the smooth execution of day-to-day operations. This role serves as a central point of contact, coordinating activities, managing requests, and maintaining efficient administrative processes. The ideal candidate is highly organized, adaptable, and able to perform effectively in a fast-paced, customer-focused environment. Key Responsibilities Serve as the primary point of contact for multiple IT support teams, coordinating communication and activities across departments. Manage incoming service requests, incident tickets, and end-user calls, ensuring accurate triage and routing to appropriate support staff. Organize and maintain project schedules, ensuring deadlines and deliverables are met. Conduct site visits to customer locations to collaborate with support teams, monitor project progress, and gather field data. Prepare and deliver routine field reports to Operations Managers, highlighting progress, risks, and key updates. Assist with the coordination and execution of special projects and initiatives as assigned. Monitor ongoing issues and escalate to management when necessary to ensure timely resolution. Maintain, organize, and continuously improve filing systems and administrative workflows. Audit and track hardware and software inventory across teams to ensure accuracy and compliance. Manage time effectively, prioritize tasks, and schedule service calls to optimize team productivity. Perform additional duties and responsibilities as assigned, ensuring all tasks are completed accurately and on time. Qualifications Proven ability to coordinate multiple tasks and projects simultaneously in a dynamic IT environment. Strong organizational, communication, and problem-solving skills. Experience with incident management, ticketing systems, or IT support operations preferred. Ability to analyze requests and determine appropriate actions or escalation paths. Proficiency in standard office and documentation tools; familiarity with IT systems and inventory tracking is a plus. Willingness to travel to customer sites as needed. Professional Attributes Ability to maintain a professional demeanor under pressure and in high-stress situations. Strong attention to detail and commitment to accuracy. Self-motivated, flexible, and able to adapt to changing priorities. Customer-focused mindset with a commitment to service excellence. Ability to follow established procedures while contributing to process improvements.