Digital Innovation Specialist

Position Purpose:

Support the installation, maintenance, and upgrading of vendor software and peripheral systems to ensure reliable day-to-day operations. Coordinate technology needs with third-party vendors to promote efficiency, cost-effectiveness, and service continuity. Collaborate with internal leadership to research, evaluate, and implement technology solutions that enhance the member experience, support digital banking services, strengthen service delivery, and improve staff productivity across the organization.

Job Responsibilities/Skills:

Install, configure, and support data communication systems; provide technical assistance and guidance to staff on the use and operation of core and ancillary systems. Research emerging technologies, equipment, and data processing methods; evaluate and recommend software upgrades aligned with organizational needs and budget. Develop and maintain system documentation in accordance with credit union policies, procedures, and regulatory requirements, ensuring proper controls and audit readiness. Support and maintain digital banking platforms, including home banking and mobile services, ensuring system availability, security, and a positive member experience. Troubleshoot issues, coordinate updates with vendors, and assist in the implementation of enhancements and new features. Assist in evaluating, selecting, and procuring technology solutions and related supplies within approved budget parameters. Maintain oversight of software licensing to ensure compliance with vendor agreements and regulatory expectations. Stay current on software developments, cybersecurity risks, and technology trends relevant to credit union operations. Education and/or

Experience:

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred; equivalent work experience may be considered. Minimum of 3-5 years of experience in an IT support, systems administration, or financial institution technology environment. Experience supporting core processing systems, digital banking platforms, networks, and end-user environments; familiarity with Jack Henry systems (e.g., Symitar) is strongly preferred. Demonstrated experience working with third-party vendors, including troubleshooting, coordinating upgrades, and managing service performance. Understanding of regulatory and compliance expectations within financial institutions (e.g., NCUA, FFIEC guidance) is preferred. Strong analytical and problem-solving skills with the ability to manage multiple priorities in a team-oriented environment. Effective written and verbal communication skills, with the ability to translate technical concepts for non-technical staff. Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are a plus but not required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee frequently is required to use hands to finger, handle, or feel objects, and/or tools, kneel or crouch and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds and may also include lifting overhead. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Pay:

From $45,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Financial services: 3 years (Required)

Work Location:

In person