Endpoint System Analyst

FLSA Status:

Non-Exempt Position Summary The Endpoint System Analyst, Instructional Technology is responsible for managing and maintaining campus computing resources, including computers, peripherals, and mobile devices, while ensuring cybersecurity compliance and providing technical support to the academic community. Essential Job Duties

• Respond to and resolve helpdesk tickets for computer-related issues across campus.
• Maintain and manage hardware and software inventory systems.
• Install, maintain, and update security and management software applications.
• Implement and administer Microsoft InTune Mobile Device Management (MDM) and Apple MDM solutions campus-wide.
• Train and supervise student workers in technical support roles.
• Provide computer system quotes and recommendations.
• Other duties as assigned by Supervisor or designee. Omission of specific statement of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Qualifications
• Bachelor's degree in Computer Science
• 4+ years of experience in information technology or related field
• Experience with mobile device management systems
• Strong background in technical support and help desk operations
• Experience training and supervising others preferred Licenses/Certifications
• CompTIA A+ Certification
• Microsoft Certified Professional (MCP) certification preferred Knowledge, Skills, and Abilities
• Advanced knowledge of computer hardware, software, and peripheral device troubleshooting
• Strong understanding of cybersecurity principles and best practices
• Excellent customer service skills with ability to communicate technical information to non-technical users
• Proficient in implementing and managing enterprise-level software solutions
• Demonstrated ability to maintain accurate inventory systems and documentation
• Strong organizational skills with ability to manage multiple priorities
• Experience with mobile device management platforms and deployment strategies
• Must have a strong work ethic and lead by example
• Must be a professional, credible and respected representative of the institution internally and in the community
• Demonstrated willingness and ability to act ethically and socially responsible
• Ability to communicate in a courteous manner Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Constantly required to remain in a seated position for extended periods Frequently required to communicate effectively with diverse populations Regularly performs tasks that involve repetitive wrist and finger movement Regularly operates a computer and other standard office equipment Regularly lifts or moves objects up to 10 pounds Occasionally required to move about the office and similar spaces Occasionally required to stoop, kneel, and crouch Occasionally lifts or moves objects up to 25 pounds Occasionally required to climb or balance Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is primarily performed in an office setting with moderate noise levels from computer equipment and general conversation. The position occasionally requires work in confined spaces and may involve exposure to vibration. Supervisory Responsibility None East Central University, in compliance with all applicable Federal and State laws and regulations, does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, marital status, genetic information, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admission, employment, financial aid, and educational services. The following person has been designated to handle inquiries regarding the non-discrimination policies: Employment Services Director, 1100 E. 14th St., Danley Hall 111, Ada, OK 74820, (580) 559-5260. Please ensure you have completed the Equal Opportunity Data Form with your application. Equal Opportunity Data Form.pdf