Job Description
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Senior Systems Analyst - EPIC Cache is one of the Information Technology department's primary support analysts responsible for the general operations of the EPIC Iris/Cache' database platform for St. Lukes University Health Network. Responsibilities include incident management break/fix through general operations, such as performance monitoring, reporting, and tuning, cyber security protection/compliance and disaster recovery/business continuance as well as any/all remediations, associated support, upgrades, and development work.
JOB DUTIES AND RESPONSIBILITIES
Provides Tier-2 operational oversight of the EPIC Iris/Cache' platform, documents, advises and reports on performance to support high quality operational performance results Completes work assignments efficiently, keeping administrative maintenance records according to IT department standard practices for operational support services, projects, and demand initiatives Oversees capacity planning exercises and coordinates updates as it pertains to respective installation, configuration and security protection work for all associated EPIC Cache' systems and subsystems Consults/advises IT leadership, business sponsors, stake holders, vendor partners and infrastructure engineering teams on associated database maintenance programs, operational issues, and solution management. Interprets, guides, and advises on performance reports, trends and problems, recommendations for remediation and optimization actions Evaluates proposed upgrades and impact with new application, platform systems and subsystems, documents, presents and reviews options with associated leadership decisions Monitors, utilizes SYSTEM PULSE
Key performance indicators and dashboards for monitoring, studies analytics, designs, documents, plans, and executes performance improvement programs Collaborates, coordinates with other EPIC team members on project goals and deadlines providing expert level planning for implementations and operational support of EPIC Iris/Cache/RHEL platform systems and subsystems Produces high quality results utilizing respective and associated utilities and programs to automate system maintenance processes Creates, leads, and participates in workshops and stewardship training programs for IT staff members with shared service responsibilities PHYSICAL/SENSORY DEMANDS
Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time. Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds. Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment. EDUCATION
Associate and/or bachelor's degree in computer science, information systems, electrical engineering, telecommunications healthcare, or other related discipline preferred. Business School, Military or Technical institute Vocational Training preferred. High School Diploma/GED required. TRAINING and EXPERIENCE
5-8 years of experience in a hospital healthcare environment. 8-15 years analyst support of the EPIC Iris/Cache Database. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network's service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children's Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare's five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World's Best Hospital. The Network's flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY.
In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally. St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke's has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke's was named a Top Workplace in New Jersey for the third year in a row. Learn More Here.
