Advanced Engineering Systems Support Specialist

Advanced Engineering Systems Support Specialist Honeywell Aerospace - 3.7 Phoenix, AZ Job Details Full-time 3 hours ago Qualifications Salesforce Service Cloud Data integrity assurance Customer communication Records maintenance Client inquiry handling Document control within manufacturing industry Configuration management Trade compliance Maintenance activity documentation Data quality management Salesforce Cloud Airline regulations compliance Compliance documentation Customer support ticket management Aviation Operational excellence initiatives SAP ERP Senior level Cross-functional collaboration Continuous process improvement (CPI) Communication skills Cross-functional communication Ticketing system technical support Full Job Description As an Advanced Engineering Systems Support Specialist at Honeywell, you will play a key role supporting global aftermarket MRO (Maintenance, Repair & Overhaul) operations while building advanced expertise in engineering data management, regulatory compliance, and SAP-enabled repair processes. This position is ideal for candidates looking to deepen their technical capabilities and broaden their exposure across engineering, supply chain, and global operations. In this role, you will take ownership of critical configuration management activities, including the creation and maintenance of Master Parts Lists (MPL), Document Information Records (DIR), and complex BOM structures. You will strengthen your knowledge of export control (including ITAR) and global aviation regulatory requirements (FAA, EASA, CAAC), while ensuring technical data integrity and compliance across systems. Working in a fast-paced, matrixed environment, you will collaborate closely with engineering, supply chain, quality, and customer-facing teams—building critical business acumen, communication skills, and strategic thinking capabilities. You will also contribute to continuous improvement initiatives, helping to enhance processes, data accuracy, and operational efficiency. This role reports to the Engineering Manager and is based in Phoenix, Tempe, or Deer Valley Aero sites with a hybrid schedule (100% onsite for the first 90 days). By taking on this role, you will position yourself for future growth opportunities across engineering, ISC, program management, or leadership, while gaining the technical depth, global perspective, and cross-functional experience that are highly valued within Honeywell.

KEY RESPONSIBILITIES

Manage engineering support requests through ticketing systems, including Salesforce case creation, tracking, prioritization, and closure, ensuring timely and accurate resolution. Create, update, and maintain configuration management data (MPL, DIR, complex BOM structures, and change effectivity) within SAP and related systems. Provide hands-on technical and system support to global MRO repair shops, including troubleshooting data and process issues and guiding users on SAP functionality. Review and validate engineering and technical documentation to ensure accuracy, completeness, and compliance with internal standards and regulatory requirements. Ensure compliance with export control regulations (including ITAR) when handling and releasing technical data and documentation. Maintain and analyze serialized data and part records to support traceability, lifecycle management, and data integrity across systems. Collaborate with cross-functional and global teams to resolve technical issues, support customer inquiries, and drive continuous improvement in processes and data quality. May travel up to 10% domestically and internationally.