Analyst, AMI Exception Management (Hybrid Schedule)

Analyst, AMI Exception Management (Hybrid Schedule) Springfield, MA Job Details $88,790 - $98,660 a year 1 day ago Qualifications Computer science Bachelor's degree in information technology Computer Science Phone communication Engineering Data analysis skills Data reporting Mid-level Improving operational efficiency 3 years System maintenance Change management Data quality management Pattern recognition Analysis skills Bachelor's degree in engineering Bachelor's degree Performance Improvement (PI) Customer support ticket management IT Systems & applications support Data validation Cross-functional collaboration Bachelor's degree in computer science Communication skills Cross-functional communication Information Technology Full Job Description Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change We are seeking a detail-oriented and proactive AMI Analyst to join our team. The AMI (Advanced Metering Infrastructure) Exception analyst will be responsible for resolving exceptions within the AMI Meter Data Management System, ensuring accurate and timely meter data flow, and coordinating with various teams to maintain operational efficiency. This role requires strong analytical skills, exceptional problem-solving abilities, and a deep understanding of metering infrastructure and data management.

Essential Functions :

Resolve exceptions within the AMI Meter Data Management System and associated suite of AMI systems. Log tickets with vendor's Customer Support or liaise directly on the phone with vendor's support staff to resolve system issues Conduct investigation of relevant meter events and alarms, ensure that meter-related incidents are resolved in a timely and consistent manner. Troubleshoot meter data issues utilizing back-office software and systems Analyze and diagnose issues causing exceptions in meter data. Perform detailed analysis of exceptions to identify patterns and anomalies. Issue field service orders in the CIS system to troubleshoot meters requiring in person visits Generate reports on exception trends and resolution status. Provide insights and recommendations for improving data accuracy, process automations, and system performance. Collaborate with cross-functional teams, including IT, field operations, and customer service, to address and resolve exceptions. Provide support for the maintenance, upgrade, and enhancement of AMI functionality. Participate in system testing and validation to ensure data integrity. Propose and implement process improvements to reduce the occurrence of exceptions.

Qualifications:

Education:

Bachelor's degree in computer science, Information Technology, or Engineering.

Experience:

Three (3) plus years' experience in AMI meter applications, data management, or a related role Thorough knowledge of AMI systems and utility metering infrastructure. Effective communication and interpersonal skills. Excellent problem-solving abilities and attention to detail Ability to work independently and as part of a team in a fast-paced environment. #LI-ES3 #custajd

Competencies:

Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $88,790.00-$98,660.00

Worker Type:

Regular Number of Openings:

2

Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement :

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. VEVRRA Federal Contractor