Commerce Operations

Description:

Hybrid 4 Days a week on-site, Friday remote in New York, NY Our client seeks an Associate Manager, Commerce Operations to execute pricing, availability, and purchase-flow configurations for direct-to-consumer streaming products. The role will support paywall changes, SKU management, price updates, and subscriber messaging while partnering cross-functionally. The position requires precise configuration work, clear communication, and strong project management across multiple concurrent workstreams in a fast-paced environment. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate:

$36.00 to $46.83/hr. w2

Responsibilities:

Serve as a point of contact for configuration of sign-up, plan switch, cancellation, promotional, and in-product upsell purchase flows. Manage copy and messaging throughout the end-to-end commerce user journey, including eligibility rules and transactional communications. Perform configuration and troubleshooting by reviewing cURL requests and JSON files connecting front-end services to pricing engines and billing systems. Configure complex offer use cases, including multi-phase pricing, internal vs. external discount allocations, date-based transitions, and currency-specific pricing. Configure user cohorts that determine product and plan eligibility across various contexts, leveraging subscription attributes, billing credits, entitlements, and device sessions. Partner with Technical Account Management teams and in-app purchase partners to configure offers across Apple, Google, Amazon, and other third-party platforms. Stand up and manage end-to-end commerce messaging events, including price increase notices, subscriber agreement updates, and one-time remediation sends. Provide feedback on commerce tooling to improve scalability, efficiency, and risk mitigation. Maintain source-of-truth documentation across the business, including JIRA tickets, Commerce Operations runbooks, financial trackers, and Confluence wikis.

Experience Requirements:

3-5 years of relevant work experience in operations, commerce, product operations, or a configuration-focused role. Strong project management, organizational, and communication skills. High proficiency in Google Workspace, particularly Google Slides, with the ability to create clear and professional documentation and visualizations. Experience using JIRA, Confluence, and Airtable or comparable project and documentation tools. Ability to manage repetitive, detail-heavy tasks with a high degree of accuracy. Comfortable working cross-functionally in a matrixed and globally distributed organization. Ability to manage multiple time-sensitive initiatives concurrently. Self-motivated and capable of operating with limited supervision in a fast-paced environment. Experience supporting digital subscription businesses, streaming platforms, or entertainment companies (preferred). Exposure to commerce, pricing, payments, or paywall-related workflows (preferred). Experience working across international markets and time zones (preferred). Prior experience in operations, configuration, or tooling-centric roles (preferred).

Education Requirements:

Bachelor's degree in Business Administration or a related field. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact .

About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!