Customer Systems Analyst

Position Purpose Provides foundational operational, systems, and data support to improve customer experience and back-office performance. Works under guidance to complete analyses, reporting, and system support tasks while developing technical and business knowledge.

Core Responsibilities Note:

This is not an all-inclusive listing Support data analysis efforts to identify basic trends, issues, and opportunities Build and maintain simple reports, dashboards, and queries for operational monitoring Assist with system administration tasks for customer platforms (e.g., IVR, telephony, CIS, payment systems) Help identify, document, and test system issues and enhancements Contribute to process improvement efforts by gathering and analyzing data Participate in team projects and assist with requirements, testing, and implementation activities Maintain documentation such as procedures, user guides, and training materials Communicate findings and updates clearly with team members and stakeholders Provide day-to-day operational and reporting support to internal teams

Behavioral Competencies Note:

These are in addition to core organizational competencies Communicates Effectively

• Shares information clearly and concisely Customer Focus
• Supports delivery of customer-centered solutions Drives Results
• Completes tasks reliably and on time Manages Complexity
• Learns to work through new and moderately complex situations with guidance Tech Savvy
• Demonstrates willingness to learn and use systems and tools Skills Intermediate Microsoft Excel skills (formulas, data organization, simple pivot tables) Foundational analytical and problem-solving skills Strong attention to detail and organizational abilities Ability to interpret data with guidance and summarize findings Effective written and verbal communication skills Ability to manage multiple tasks and prioritize work Willingness to learn new systems and tools Strong customer service mindset Exposure to SQL or data querying concepts (academic or practical) Exposure to customer-facing systems, AI or reporting tools is a plus Education Bachelor's degree in Business, Information Technology, Economics, Mathematics, Statistics, or a related field, or equivalent combination of education and experience.

Experience 0-2 years of experience in data analysis, business support, customer operations, or related fields Internship, academic, or project-based experience with data analysis, reporting, or systems support is acceptable Work Location This hybrid role is based at our Madison, WI headquarters. While three days onsite is the minimum, team collaboration and business needs may require additional in-office presence. Pre-employment will require satisfactory completion of a background check and drug screen. We are an AA/EOE employer and consider all qualified candidates without regard to protected status.