Job Description
Overview:
The TCFSH Systems/Application Analyst will support the internal systems and applications for The Center for Family Safety and Healing. Responsibilities will include:
Account management for new user access and user account adjustments for applications and system, verifying user permission accuracy. Collaborating with technical supervisor for support on system changes. Improving outcomes for patients and families through best practice system enhancements and design. Third-party vendor interaction:
Submitting support tickets, attending build and implementation discussions, training, and account overview with third party application vendors. This position will be a hybrid\remote position including some onsite and some remote work from home. Job Description Summary:
Analyzes, designs, implements, and maintains systems to support business requirements. Ability to work flexible schedules to meet job requirements; requires 24/7 on call after-hours support. Job Description:
Essential Functions:
Carries out systems analysis and translates business requirements into technical specifications. Tests and debugs systems to ensure they are functioning properly. Provides technical support and troubleshooting for systems issues. Designs and develops new systems by analyzing requirements, constructing workflow charts, and diagrams. Maintains documentation of system design, testing, and implementation. Collaborates with cross-functional teams to ensure that systems are integrated and aligned with business needs. Trains end-users to use new or modified software or applications. Stays up-to-date with emerging trends and technologies in the field of information systems to ensure that systems are optimized and efficient. Education Requirement:
Associates degree or equivalent experience, required. Bachelor's degree, preferred. Certifications:
ITIL certification or training, preferred. Skills:
Familiarity with data management systems and spreadsheet, database, and presentation graphics knowledge. Technical aptitude with working knowledge of application functionality and integration between desktop clients and servers, including applications, databases, storage, and web services. Must have a basic understanding of all technology hardware and interfaces as it relates to healthcare medical, business and/or clinical systems. Basic working knowledge of client-server. Strong attention to detail, analytical skills, ability to problem solve, and communicate complex problems. Experience:
3 years of combined experience providing information technology support, or equivalent education, preferred. Experience in a healthcare environment, preferred. Experience with relational databases and data analysis, preferred. Experience in designing user interfaces, preferred. Physical Requirements:
OCCASIONALLY
Cold Temperatures, Color vision, Walking FREQUENTLY
Lifting / Carrying:
0-10 lbs CONTINUOUSLY
Audible speech, Computer skills, Decision Making, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting Additional Physical Requirements performed but not listed above: Position requires the ability to interact effectively with customers and information systems personnel across the organization. Depending on position it may require: Push or pull items up to 100lbs, Push or pull items > 100lbs with assistance, Lift or carry items up to 60 lbs. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet" The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We're 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children's Hospital. A Place to Be Proud.
