Leave Specialist

🌟 Leave Specialist - Remote 🌟 Work from anywhere while making a real impact! Why you'll love this role: ✅ 100% remote - work from your favorite spot ✅ Make a real impact on employees ' lives ✅ Join a team that's passionate, supportive, and fun As a Leave Specialist, you'll administer FMLA policies for multiple clients, manage leave requests, and ensure compliance—all while providing exceptional support. If you're detail-oriented and thrive in a fast-paced environment, this is your chance to join a team that values flexibility and excellence. Associate's degree or equivalent combination of education and experience. 2-5 years of FMLA claim administration or a related field. Current experience in the integrated disability and absence management industry. Excellent customer service skills and ability to manage difficult and stressful situations. Strong communication skills — written, verbal, persuasion, motivation, facilitation of strong working relationships. Ability to manage business expectations and resolve concerns, by communicating status and issues. Ability to effectively prioritize and escalate customer issues. Ability to interpret and analyze multiple facts. Must have a solid understanding of FMLA and employment. Must complete continuing education requirements as outlined by Crawford Educational Services. #LI-DV1 Assists associates with Leave of Absence ("LOA") requests and guides them through the process. Processes all LOA paperwork according to established procedures and laws. Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities. Administers the FMLA policy. Reviews FMLA documentation for accuracy and completeness. Makes recommendations to approve or deny requests for FMLA based on federal regulations. Conducts FMLA training for Department supervisors and employees. Coordinates correspondence, forms and other documents via the claim system. Generates reports as required. Maintains files. Assists management with LOA situations and provides guidance within the policy and established legal guidelines. Keeps complete records of all LOA requests and maintains tracking and analysis of data. Participates in developing goals, objectives, and systems. Maintains compliance with standards and federal/state regulations. Serves as an internal reference to the team for certification requirements and processing. Contacts Providers for clarification. Inputs and analyzes data. Supports management with special projects as necessary. Upholds the Crawford Code of Conduct.