Operations & Systems Analyst

Operations & Systems Analyst Syracuse University - 4.3 Syracuse, NY Job Details Full-time $31.25 an hour 1 day ago Qualifications Procedural guides Enterprise software Process improvement Training material drafting Mid-level Improving operational efficiency Databases Functional testing Process mapping Key Performance Indicators Analysis skills Data quality monitoring System testing User support Software documentation Data interpretation Organizational skills Productivity software Data validation Cross-functional collaboration Escalation handling Software training Communication skills Cross-functional communication Full Job Description Job # 042746 Department Code 31201-5500 Department Office of the Chief Financial Officer Job Title Operations & Systems Analyst Location Syracuse, NY Campus Syracuse, NY Commitment to On-Campus Experience Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy. Pay Range $31.25 Pay Determination Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses. Staff Level S5 FLSA Status Non-exempt Hours Standard University business hours 8:30am - 5:00pm (academic year) 8:00am - 4:30pm (summer) Hours may vary based on operational needs. Job Type Full-time Unionized Position Code Not Applicable Job Description The Operations & Systems Analyst is responsible for ensuring data accuracy, integrity, and security within assigned systems. Document workflows, processes and system configurations to support operational transparency and decision-making. Test system changes. Develop and deliver end-user training, documentation, and ongoing support to maximize system utilization. Monitor vehicle inspections to ensure state/federal compliance. Education and Experience Strong analytical and problem-solving skills. Excellent written communication and documentation abilities. Experience with workflow development, process mapping, or system testing. Ability to collaborate with cross functional teams. High attention to detail and commitment to accuracy. Familiarity with operational systems, databases, or enterprise software (preferred). Skills and Knowledge Excellent organizational skills, proactive and comfortable navigating both technical systems and operational processes. Prioritizes clarity, consistency and continuous improvement. Excellent Microsoft Office and Adobe skills. Familiarity with data analytics interpretation and documentation. Responsibilities Ensure Data Accuracy & Integrity Maintain high-quality data across operational systems by performing regular audits, validating inputs, and resolving discrepancies. Document Processes and Procedures Create, maintain, and update clear documentation including workflows, standard operating procedures (SOPs), training materials, and system guides to support consistent execution across teams. Test Systems and Tools Conduct functional testing of new or updated systems, software, and operational tools. Identify issues, validate fixes, and ensure readiness prior to deployment. Develop Process Improvements Analyze existing workflows to identify inefficiencies or gaps. Recommend and implement enhancements that improve accuracy, speed, or customer experience. Monitor Performance and Reporting Track key performance indicators, system usage, and operational metrics. Provide regular reports and escalate issues that require corrective action. Physical Requirements Not Applicable Tools/Equipment Not Applicable Application Instructions In addition to completing an online application, please attach a resume and cover letter. About Syracuse University Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu. About the Syracuse area Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEO Statement Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Respectful and Welcoming Community Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.