SAP Service Management (SVM) solutions

SAP Service Management (SVM) solutions

Location:

Los Alamitos, CA (Remote)

Duration:

12 Months with possible extension

Job Summary:

We are seeking an experienced SAP SVM (Service Management) Architect with strong expertise in SAP ECC Customer Service (CS) and S/4HANA Service Management. The ideal candidate will play a key role in designing, implementing, and upgrading service management solutions, including migration from ECC to S/4HANA.

Key Responsibilities:

• Lead the design and architecture of SAP Service Management (SVM) solutions.
• Work extensively on SAP ECC Customer Service (CS) module and its integration with other SAP modules.
• Drive the upgrade and transformation from ECC to S/4HANA Service Management.
• Analyze business requirements and translate them into functional and technical solutions.
• Collaborate with cross-functional teams including SAP SD, MM, and Finance.
• Provide guidance on best practices for service processes, warranty management, and service contracts.
• Support end-to-end implementation, testing, and deployment activities.
• Troubleshoot issues and provide production support when required.

Required Skills & Experience:

• 15+ years of SAP experience with strong focus on SAP Customer Service (CS) / Service Management.
• Proven experience in S/4HANA Service Management implementations or upgrades.
• Deep understanding of service processes such as service orders, notifications, contracts, and warranties.
• Experience in ECC to S/4HANA conversion projects.
• Strong integration knowledge with SAP SD, MM, and FI modules.
• Excellent communication and stakeholder management skills.