Senior System Analyst

Senior System Analyst inDrive IT Leesburg, VA, USA Posted on Apr 23, 2026 Apply now InDrive is looking for a System Analyst to optimize support processes and automation. You will gather requirements, design workflows and SLAs, collaborate with engineers and product teams, and ensure measurable impact through data-driven improvements Department Product Management Department Employment Type Full Time Location Cyprus Address Limassol, Limassol Workplace type Hybrid Key Responsibilities Analyse and improve support processes (driver verification, 1st line, incident management) Collect and document requirements, translate them into system specs and user stories Design and optimize automation flows, SLAs, and escalation rules Work with engineers, product managers, and support teams to deliver effective solutions Track KPIs and ensure automation delivers measurable impact Skills, Knowledge and Expertise 3 years as Business/System Analyst or similar Experience with support or incident management systems Strong process mapping, requirement analysis, and documentation skills Good technical understanding of integrations (APIs, workflows) Strong communication and stakeholder management Conditions & Benefits Stable salary, official employment Health insurance Hybrid work mode and flexbile schedule Relocation package offered for candidates from other regions Access to professional counseling services including psychological, financial, and legal support Discount club membership Diverse internal training programs Partially or fully paid additional training courses All necessary work equipment About inDrive inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world's top ride-hailing apps, now with 360M installs across 48 countries. Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities. Ready to ignite your inner drive? Apply Now Our Hiring Process Stage 5: Final Interview Stage 6: Background Check & Compliance Review Stage 7: Offer Stage 8: Hired Stage 1: Applied Stage 2: Talent Acquisition Interview Stage 3: Hiring Manager Interview Stage 4: Team Interview Stage 5: Final Interview Stage 6: Background Check & Compliance Review Stage 7: Offer Stage 8: Hired Stage 1: Applied Stage 2: Talent Acquisition Interview Stage 3: Hiring Manager Interview Stage 4: Team Interview Stage 5: Final Interview Stage 6: Background Check & Compliance Review Stage 7: Offer Stage 8: Hired Not quite right? Register your interest to be notified of any roles that come along that meet your criteria. Register Your Interest Apply now See more open positions at inDrive