System and Application Specialist

Job # 042638 Department Code 00000 Department Facilities Services Job Title System and Application Specialist Location Syracuse, NY Campus Syracuse, NY Commitment to On-Campus Experience Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy. Pay Range $63,000 - $75,000 Pay Determination Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses. Staff Level S5 FLSA Status Exempt Hours Standard University business hours: 8:30am - 5:00pm (academic year) 8:00am - 4:30pm (summer) Hours may vary based on operational needs. Job Type Full-time Unionized Position Code Not Applicable Job Description The System and Application Specialist play a critical role in supporting and maintaining facility systems, energy management systems, environmental health and parking and transportation systems. This position serves as the bridge between business stakeholders and technical teams, ensuring systems are aligned with operational goals and user needs. The SAS is responsible for gathering and analyzing business requirements, facilitating technology implementations, and optimizing processes to enhance system performance and functionality. Education and Experience Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. Three (3) plus years of experience in business analysis, system administration, or a related role. Experience with facilities management, energy management, environmental health or transportation systems preferred. Proven ability to gather and document business and technical requirements. Skills and Knowledge Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. Three (3) plus years of experience in business analysis, system administration, or a related role. Experience with facilities management, energy management, environmental health or transportation systems preferred. Proven ability to gather and document business and technical requirements. IBM Maximo Application is required. Responsibilities Maintain and support facility systems to ensure optimal performance and reliability. Collaborate with IT teams to troubleshoot and resolve system issues in a timely manner. Monitor system performance and recommend improvements or updates as necessary. Ensure data accuracy, integrity, and security within assigned systems. | Business Analysis and Facilitation Work closely with business units to understand their processes, challenges, and system requirements. Analyze business needs and translate them into functional and technical requirements for system enhancements or new features. Facilitate meetings and workshops with stakeholders to gather input and prioritize needs. Document workflows, processes, and system configurations to support operational transparency and decision-making. Develop and maintain reports, dashboards, and data visualizations to support decision-making and operational efficiency. Provide data insights to help business units achieve their strategic and operational goals. Collaborate with technical teams to design, configure, and implement system updates or new functionality. Test system changes, ensuring they meet business requirements and do not disrupt operations. Develop and deliver end-user training, documentation, and ongoing support to maximize system utilization. Identify opportunities for process improvement and work with stakeholders to implement solutions. Other duties as assigned. Physical Requirements Not Applicable Tools/Equipment Not Applicable Application Instructions In addition to completing an online application, please attach a resume and cover letter. About Syracuse University Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu. About the Syracuse area Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEO Statement Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Respectful and Welcoming Community Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.