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Systems Analyst
Job
Robert Half
Remote
Full-Time
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Job Description
Description A growing international real estate organization is seeking an IT Systems Analyst to join its expanding IT support team. This is an excellent opportunity for a motivated and customer-focused IT detail oriented who enjoys working in a fast-paced Microsoft environment supporting both Mac and PC users. This role offers a hybrid schedule with approximately 4 days onsite in the Vinings area. About the Role The IT Systems Analyst will provide Tier 1 technical support for a nationwide user base across multiple offices. The ideal candidate is a self-starter with strong communication skills, excellent troubleshooting ability, and experience supporting Microsoft 365 environments. You'll work closely with infrastructure and support teams while assisting with major initiatives including Microsoft Exchange migrations, onboarding, hardware deployment, and end-user support. Key Responsibilities Provide Tier 1 support for hardware, software, mobile devices, and network-related issues Support Windows 11, Mac OS, iPhones, iPads, and Microsoft 365 applications Assist with onboarding/offboarding, account provisioning, and equipment deployment Troubleshoot issues related to: Outlook Teams SharePoint OneDrive Printers and peripherals Citrix access VoIP platforms Manage and resolve support tickets in a high-volume environment Maintain onsite inventory and track IT equipment Create and maintain technical documentation and user training materials Perform software installations, updates, and maintenance Escalate complex issues to senior IT staff when necessary Assist with a large-scale migration from on-prem Exchange to Microsoft 365 Requirements Qualifications 2+ years of IT support or help desk experience Experience supporting: Windows and Mac environments Microsoft 365/O365 Active Directory Mobile devices (iPhone/iPad) Basic networking and troubleshooting Strong customer service and communication skills Ability to prioritize and manage multiple tickets simultaneously Comfortable supporting both remote and onsite users Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .