Systems Analyst II

Systems Analyst II Kiewit Corporation - 3.7 Salt Lake City, UT Job Details Full-time 1 hour ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Life insurance Retirement plan Qualifications Safe work practices Continuous improvement

Full Job Description Requisition ID:

180793

Job Level:

Mid Level Home District/Group:

DHO Information Technology Group Department:

Technology Group Market:

Corporate Home Office Employment Type:

Full Time Position Overview At Kiewit, we build more than infrastructure—we build solutions that support our people and projects across North America. As a Systems Analyst II, you will play a key role in maintaining the reliability and performance of a broad portfolio of business-critical applications. This position serves as a primary escalation point for complex technical issues and works closely with internal teams and external partners to deliver timely, effective solutions. Success in this role requires strong troubleshooting skills, a collaborative mindset, and a commitment to continuous improvement. District Overview Kiewit Technology Group builds solutions to enable and support our company's expansive operations. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team utilizes systems and tools that manage every part of Kiewit's business and the project lifecycle to improve planning and day-to-day execution in the field. We give our people real-time data to make faster, smarter decisions. Location This is a remote opportunity.

Responsibilities Advanced Application Support:

Troubleshoot and resolve complex application issues, including system errors, performance concerns, and software defects escalated from Level 1 support.

Application & Platform Management:

Support and maintain over 400 applications across desktop and enterprise environments, including platforms such as ACC/Forma, ProjectWise, and Trimble.

License Administration:

Manage user and server licensing across multiple vendor platforms, including assignments, renewals, and version upgrades.

Incident Escalation:

Act as a second-level support resource, ensuring incidents are resolved within defined Service Level Agreements (SLAs) and communicating effectively with stakeholders.

Vendor Coordination:

Partner with software vendors to support troubleshooting, licensing, and system updates, ensuring alignment with business needs.

System Monitoring & Reliability:

Perform system health checks, monitor application performance, and implement improvements to enhance stability and efficiency.

Documentation & Knowledge Sharing:

Create and maintain clear, actionable knowledge base documentation to support issue resolution and improve team effectiveness.

Cross-Functional Collaboration:

Work closely with development teams, system administrators, and other KTG groups to deploy updates and resolve technical challenges.

Team Support & Coverage:

Contribute to a team-oriented environment focused on shared knowledge, cross-training, and consistent support coverage for Kiewit employees and internal partners. Qualifications Experience in application support, IT support, or a related technical field (Level 2 support experience preferred) Demonstrated ability to troubleshoot complex technical issues across multiple systems Familiarity with software licensing and vendor coordination processes Experience supporting engineering or construction-related applications is a plus Strong organizational, communication, and documentation skills Ability to manage competing priorities in a fast-paced environment Commitment to teamwork, accountability, and continuous learning

Other Requirements:

Regular, reliable attendance Work productively and meet deadlines timely Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment. Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies. Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required. May work at various different locations and conditions may vary. We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off. Equal Opportunity Employer, including disability and protected veteran status.