Systems Analyst I/II

Systems Analyst I/II City of Virginia Beach

• 3.7 Virginia Beach, VA Job Details Full-time $69,298.32
• $124,343.

28 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Parental leave Life insurance Retirement plan Qualifications Customer communication Design (software development lifecycle)

Full Job Description Requisition ID:

49130

Work Location:

COMIT

• Municipal Center Pay Range:

  A.14, $69,298.32
• $107,412.

40

Starting Salary:

Depending upon

Qualifications Work Schedule:

M-F; 8am to 5pm

Part Time Hours/Wk:

Job Open Date:

5/26/26

Application Deadline:

Job Duties:

We are hiring a collaborative and customer-focused Systems Analyst to support, enhance, and optimize the City's Oracle Financial Cloud (OFC) and related enterprise applications while partnering with departments, technical teams, and vendors to deliver effective business solutions. This position will be filled as a Systems Analyst I ( A14 $69,298.32

• $107,412.40 ) or a Systems Analyst II ( A17 $80,221.47
• $124,343.

28 ) depending on qualifications and proficiency in key areas. Please note that the listed salaries reflect the minimum and maximum of the pay grade range and not the anticipated starting salary. The City of Virginia Beach uses Enterprise Resource Planning applications specifically Oracle Financial Cloud (OFC) for Procurement, Accounts Payable, Fixed Assets, Project & Grant Management, and General Ledger to ensure bills are paid on time and for bookkeeping. Additionally, we use Oracle Integration Cloud (OIC) services for all integrations. The Enterprise Core Services team provides technical support for this software involving troubleshooting, configuration, security management and patch coordination.

Job Duties and Responsibilities:

Interact and communicate effectively with end users, City/Department Leadership, process owners, and Department Directors to understand business needs and provide high-quality customer service. Work with core departments of Finance and Management Services, as well as city staff when needed (including afterhours and weekends as needed), to troubleshoot and resolve application problems for OFC and Budget system for assigned service tickets. Coordinate tickets and solutions with the Managed Services and Vendors as needed. Work with departments to evaluate their requests and recommend solutions. Configure the systems to meet departmental requirements. Lead In-depth knowledge functional and technical sessions with subject matter experts on changes needed for the OFC software. Analyze user requests for new or enhanced system functionality; review existing applications and business processes to define problems, information needs, and improvement opportunities. Perform requirements gathering and technical analysis associated with application features and software implementation. Systems Analysts work on one or more projects simultaneously within the constraints of scope, quality, time, and cost to deliver specified requirements; conduct detailed analysis of business processes and systems; coordinate activities for multiple projects; create and review project documents and systems design documentation; perform or review cost/benefit studies, feasibility studies, and proposal requests. Conduct professional detailed analysis of information systems for adaptation to electronic data processing, lead and work on multiple projects and teams, and perform related work as required. Coordinate and assist in routine software patching of new software releases (quarterly) and bug fixes; communicate with users on a regular basis to inform them of new system features and processes; perform routine reporting administration tasks; perform routine user security maintenance and configuration in the application; represent the Enterprise Core Services team on various departmental and city-wide teams. Define and develop comprehensive test plans, test scenarios, scripts, and cases; coordinate and conduct functional, integration, and user acceptance testing. Working with automated testing tool to create and update scripts as well. In addition to the responsibilities listed above, the Systems Analyst will aid in the evaluation of new product lines as requested to provide systems information; participate as directed in the creation of Requests for Proposals as new system needs are identified; provide management with information on progress and prepare status reports to communicate productivity and system status measures; participate in task groups as directed for projects; conduct meetings and make presentations to small and large audiences as directed to communicate information or progress in specific areas. Serve as a key liaison between end users, process owners, technical teams, and external vendors throughout the full project lifecycle. Provide business case analysis, feasibility studies, and gap analyses to evaluate system capabilities against business and government accounting requirements. Develop diagrams, flowcharts, and documentation to support system design, troubleshooting, and knowledge transfer job aids; Document procedures, project plans, issue resolutions, and system support activities in a timely and thorough manner. Document and train on finance processes as dictated by system development changes. Provide SQL support (including moderate to complex queries) and work with Oracle Reports and Analytics objects (Analysis, Dashboards, BI Reports, Data Models, RTF templates) to support data, reporting, and system needs. Apply strong problem-solving, customer service, written, and verbal communication skills; meet regularly with management, team members, and end users to identify ways to better leverage system features. Monitor service request/ticketing processes

• meeting department service level agreement.

Ability to follow outlined procedures and proper approval path for any and all changes to the production system.

Additional SA II job responsibilities:

May function as team leader over small

• to medium-scale project(s), application(s), and team(s); effectively lead cross-functional teams to implement multiple process and/or system improvement projects on time, within budget, and according to requirements.

Responsible for the support, and evolution of complex applications, systems, or services for a department/agency or enterprise. Lead project management activities utilizing PMI frameworks or equivalent process improvement methodologies. Provide in-depth leadership in business analysis standards/best practices and the administration, support, and evolution of complex financial or enterprise applications/systems. Help serve as a subject matter expert on finance ERP systems and related modules; proactively review current systems and recommend improvements aligned with business and financial needs. Perform and/or review feasibility studies and cost benefit analysis to provide factual data on new system proposals. Oversee service request assignments, quarterly patch activities, coordinate production updates/changes, coordinate with vendors for escalations and support and act as gatekeeper for all changes to the financial production environment.

• This position offers a remote/hybrid work schedule arrangement within the Virginia and North Carolina surrounding areas. The City offers a generous and competitive benefits package, which includes health, dental, and life insurance, retirement and savings plans, maternity/paternity leave, holidays, and Paid-Time-Off.
• The City offers a generous benefits package which includes health, dental and life insurance, retirement, and savings plans, maternity/paternity and paternal leave, and paid leave.

To review the Systems Analyst I official City description click here. To review the Systems Analyst II official City description click here. This position will remain open until filled. Applications will be reviewed on an ongoing basis.

Official City Job Description:

https://virginia-beach-departments-docs.s3.amazonaws.com/city/job-descriptions-pay-plans/Systems-Analyst-I-02320.pdf

Working Conditions:

https://workingcondition-summary-prod.s3.amazonaws.com/B.005826.2.pdf

Minimum Requirements:

Systems Analyst I Minimum Requirements:

Requires a Bachelor's Degree in an Information Technology related field; OR any combination of education (above the high school level) and/or professional progressive IT experience equivalent to four (4) years in fields utilizing the required knowledge, skills, and abilities in systems analysis, design and implementation of IT business applications; and associated with such positions as Systems Analyst, Systems Business Analyst or Programmer Analyst.

Systems Analyst II Minimum Requirements:

Requires a Bachelor's Degree in an Information Technology related field plus four (4) years of professional IT experience; OR any combination of education (above the high school level) and/or professional progressive IT experience equivalent to eight (8) years in fields utilizing the required knowledge, skills, and abilities in systems analysis, design and implementation of IT business applications; and associated with such positions as Systems Analyst, Systems Business Analyst, or Programmer Analyst. May be required to have a current and valid driver's license.

SPECIAL REQUIREMENTS

All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Additional Requirements:

DMV Transcript:

Not Required CDL:

Not Required DOT History:

Not Required CPS Check:

Not Required Physical:

Not Required Respirator:

Not Required Polygraph Review:

Not Required Psychological Screening:

Not Required Attachments Required:

Preferences:

Knowledge and experience supporting and configuring the OFC and OIC services. Knowledge of local government financial business processes; strong communication, facilitation, and leadership skills; strong customer service orientation; skill in problem solving.

Optional knowledge of:

Workday, GovMax, Opkey Automation Testing and ServiceNow. 4+ years of experience demonstrating strong oral and written communication skills with the ability to interact effectively with technical and non-technical stakeholders at all levels Successful candidates should have recent experience (within the past three years) in Business/Systems Analysis, Technical Analysis and Project team participation including: o Technical Analysis

• Experience in designing (not coding), maintaining, managing, and supporting solutions for, and in support of, the OFC and familiar with its modules and OIC. o Business/Systems Analysis
• Experience in supporting OFC or other ERP applications. Defining, recommending, and improving business processes; documenting functional and technical requirements for large enterprise applications. Experience in formal testing methodologies. o Project Implementations
• Experience with formal project management life cycle implementation methodologies deploying ERP applications.

Experience with functional/technical support of OFC and modules (SCM-PO, ERP-AP, CM, EXP, GL, FA, PPM) and integrations utilizing OIC Experience managing an Enterprise-wide application as an administrator performing configuration of the application to ensure it meets business needs. General OFC and OIC technical skills: o Ability to configure the software to meet business needs o Ability to create reports using related reporting tools. BIRT reporting experience a plus. o Ability to create, configure and troubleshoot integrations General Analytical skills: o Communication and collaboration tools o Desktop tools o Experience with MS Word, Excel, PowerPoint, and the testing tool Opkey Automation o Reporting and analysis tools o Requirement management tools

Special Instructions:

Please complete the application in its entirety and include your resume if required by the posting. Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process. You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.

V RS Contribution:

All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace:

The City of Virginia Beach maintains a drug free workplace.