Systems Analyst III

Agency Indigent Defense Services Division Indigent Defense Services Division Job Classification Title Systems Analyst III (NS) Position Number 60088775 Grade JB25 About Us

DO YOUR CAREER JUSTICE!

Each and every day, North Carolina's courts help provide safety for our communities, prosperity for our economy, and protection for the rights, liberties, and freedoms that sit at the foundation of our state and federal constitutions. Consider an exciting and rewarding career with us and join the more than 7,000 elected officials and employees who make up our workforce and help us ensure that justice is administrated without favor, denial, or delay. Description of Work

SALARY RANGE

$60,000.00 - $82,500.00 The North Carolina Office of Indigent Defense Services (IDS), seeks an experienced, highly motivated individual to serve as a Systems Analyst III, as part of the Information Technology group. This position works closely with IDS administration, public defenders and contractors. This Systems Analyst will be tasked with supporting a variety of SAS systems including Axon discovery management, CLEAR Investigations and case management & billing. IDS seeks an individual with strong customer service skills that thrives in a fast-paced environment. Please visit our website to learn more about IDS and our mission, www.ncids.org/about/. This position will be located in Durham with remote work optional. Knowledge Skills and Abilities/Management Preferences Primary responsibilities for this position include but are not limited to the following: Serve as a liaison between customers and Information Technology Management; respond to requests sent via email and ticketing systems; prepare various types of communications and respond to customers' questions and in a courteous, knowledgeable and timely manner. Assure business problems are fully understood; capture detailed requirements and business rules; analyze alternative solutions; solve problems; and make recommendations. Administer applications, including onboarding, license management, configuration, maintain system documentation, document and update use cases. Develop supporting business processes documentation and provide input on enhancements and system integrations to the development team. Develop and manage a library of training resources and conduct training for end users as needed. This position reports to the IDS Business Process manager. Work hours are typically 8:00 AM - 5:00 PM, Monday - Friday.

KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES

Knowledge of:

Software development lifecycle; systems administration including configuration, onboarding, and license management; project management techniques.

Skills in:

Developing training materials; organizing and conducting training events for end users; interpreting clients' needs; requirements documentation and process improvement.

Ability to:

Plan and manage the integration and implementation of technology platforms. Solve complex technical problems, considering available resources, and identify new possible outcomes achievable through current platforms. The Technology Services Division of the NC Administrative Office of the Courts is an award-winning team!

Check out our recent accolades:

Health & Wellness Benefits Modern Fitness Center Yoga & Pilates Classes Walking Trail CPR Training Annual Flu Shot Clinic for Employees and Families Wellness Fair Agency Softball Team Lunch & Learn Programs Employment Benefits Generous Insurance Options Retirement Package (purchase option for other government plans) Flexible Benefits Package 401(k) Vacation & Sick Leave Longevity Program Service Awards Come join a great team! Learn more about the NC Administrative Office of the Courts here: http://www.ncids.org

Supplemental and Contact Information:

INSTRUCTIONS

Applicants must complete an on-line application by clicking the above APPLY link. Mailed or faxed applications will not be accepted. Before applying, please read the Online Employment Application Guide for instructions on creating your profile and applying for specific postings. It is important your application includes all of your relevant education and work experience and that you answer all questions associated with the application to receive proper credit. Résumés are not accepted in lieu of fully completed applications. •NOTE• Many job postings require certain documents be attached to an application. Verify your application is complete and uploaded documents are attached to your application before submitting it. Applications may not be altered after they have been submitted. All NC Judicial Branch agencies are Equal Opportunity Employers. The North Carolina Judicial Branch participates in E-Verify, an internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from the US Department of Homeland Security and Social Security Administration records to confirm employment eligibility. Charmaine Leeks NC Administrative Office of the Courts Human Resources Division www.nccourts.org/Careers Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree preferably with a major in computer science, court administration, business administration, or a related field, and three (3) years of experience in an appropriate field; or an equivalent combination of education and experience. Management prefers applicants with experience in any of the following: court applications, enterprise web applications, requirements elicitation, HTML or Dreamweaver, and Section 508 compliance. Systems Analyst experience helpful. Highly motivated candidates who work well in a team environment are encouraged to apply. Attach résumé. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Charmaine James Leeks Email:

HumanResources@nccourts.org North Carolina State Government is one of the state's largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. All job postings close at 11:59pm the night before the End Date on the posting. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are already a state employee, please search for jobs by clicking here.