Systems/Operations Analyst

Systems/Operations Analyst Central Oregon Community College, United States about 4 hours ago

Location:

Bend, TEXAS

Deadline:

; Position Details Position Information Position Title Systems/Operations Analyst Classification Title Administrator Position Number B249PD Grade Level P1 Starting Wage/Salary $55,620 - $63,000 plus exceptional benefits Close Date 05/10/2026 Open Until Filled No Open Until Filled Notes Position Type/Employee Class Administrative Faculty Status Not applicable FTE 1.0 Contract Months 12.0 Overtime Eligible Exempt Location Bend Hybrid Remote Work Eligible? Yes but no COCC position is fully remote. Hybrid/Remote possibilities to be determined by the supervisor/department and discussed during interview process. Exceptional COCC Benefits Summary

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Primary Purpose The Systems and Operations Analyst is responsible for providing administrative functions to COCC's non-credit programs including Center for Business and Community Education (CB and CE), Small Business Development Center (SBDC), Adult Basic Skills (ABS), American Heart Association (AHA), Apprenticeship and other non-credit programs and end users. Administrative functions include developing, monitoring, improving, and implementing technology and system-related processes and meeting associated reporting, training and documentation needs in support of non-credit programs and related staff. Essential Duties and Responsibilities Systems and Operations Analysis Support, configure, and maintain student and customer information systems (e.g., Enrole, Banner, Qualtrics, FileMaker, Webforms, Tableau, and others) in support of noncredit programming. Serve as the functional analyst for assigned non-credit College software applications, including system configuration, workflow design, user access management, and annual software review in coordination with ITS. Analyze systems and identify process improvements, including: Implementing underutilized functionality and conducting testing to meet functional, performance, and quality requirements. Standardizing data management practices and workflows. Ensure data accuracy, integrity, security, and compliance across all supported systems; monitor data entry and troubleshoot operational issues; and amend procedures as needed to meet state education requirements. Research, analyze, and prepare data reports and ad hoc requests to support decision-making, compliance, and operational planning. Develop documentation and training materials, and provide training to staff and faculty on assigned systems and applications. Collaborate across College departments, vendors, and software partners to resolve complex system and business process issues, serving as a resourceful problem-solver and a reliable cross-functional partner in support of College-wide operational goals. Project and Knowledge Management Responsibilities Collaborate with the Assessment and Curriculum office, Institutional Effectiveness, ITS, and other COCC departments on non-credit curriculum, data collection and analysis, and process improvements. Respond to staff inquiries and provide guidance on non-credit program policies, procedures, and reporting requirements. Provide oversight and technical assistance for ad hoc and special projects as needed (e.g., department conference registration, non-credit training for local organizations, Noncredit Training Certificates). Maintain positive, customer-focused working relationships with CE, CFB, SBDC, ABS, AHA, apprenticeship, and other program staff and community partners by proactively sharing operational knowledge. Regularly communicate with the Instructional Outreach Dean and instructional leadership regarding project activities, status updates, and budget needs.

Other Duties:

Perform routine office functions and other duties as assigned. Serve on college committees. Department Specific Knowledge, Skills, and Abilities Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies. Skills in project management, including managing multiple projects at one time. Ability to research system processes to accomplish desired outcomes. Skills in resolving technical operational and system issues, revising forms and processes using computer software and recommending procedural changes. Knowledge of technology related systems and database software (such as Enrole, Banner, Qualtrics, Access, etc.), and/or other enterprise database systems. Ability to understand and implement college processes and legal issues. Ability to collaborate with CE and CBIPD staff, College staff, and community members. Ability to work independently and be a self-starter. Ability to handle interruptions while working under project deadlines. Ability to communicate effectively, both orally and in writing Ability to work collaboratively with and contribute to a diverse workplace through ideas or experience. Ergonomic Requirements Working hours are regular, per the established work schedule, and may include periodic evenings. Work is performed in an office, mostly sitting. Computer screen is used more than 50 percent of the time. All individuals are required to be able to perform the essential functions with or without reasonable accommodation. Minimum Requirements Bachelor's degree in Business, Education, Computer Systems, or related field. Two years' experience executing software and technology-related projects, including working with databases and conducting data analysis. Equivalency Statement The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to . To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process. Preferred Qualifications Experience Experience with BANNER, noncredit student information system, or other software and databases. Experience working with vendors and end users in supporting and configuring software applications. Experience with statewide course approval process. EEO Statement The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211. This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3. In support of COCC's EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.