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System support analyst

Job

ConfigUSA

San Antonio, TX (In Person)

Full-Time

Posted 6 days ago (Updated 2 days ago) • Actively hiring

Expires 6/23/2026

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Job Description

Location:
San Antonio, TX•onsite
Duration:
6 months Manager on Duty (MOD) Strong leadership, operational management, customer service, problem-solving, and decision-making skills to effectively manage daily operations and handle escalations. "Strong understanding of ITIL Incident and Major Incident Management practices. Basic understanding of security concepts including encryption, firewalls, and threat modeling. Strong incident command and stakeholder management Excellent written and verbal communication (updates, timelines, impact) Analytical thinking and structured troubleshooting approach Ability to work under pressure and prioritize effectively Cross-team coordination and conflict resolution•Network protocols:
DNS, TCP/IP
Operating Systems:
Windows, Linux, z/
OS Tools:
ServiceNow, Zoom, Microsoft Office Suite Dashboards:
Grafana, ServiceNow Mainframe framework exposure"

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