Principal Systems Services and Support Analyst - 2127308

Salary Confidential Position range in Denton County $64k•$121k Per Year Principal Systems Services and Support Analyst•2127308 FMR LLC d/b/a Fidelity Investments

Occupation:

Computer Systems Analysts

Location:

Westlake, TX•76262 Positions available: 1 Job #: 16999930

Source:

WorkInTexas

Posted:

04/08/2026

Updated:

04/11/2026

Expires:

05/13/2026

Web Site:

WorkInTexas Onsite /

Remote:

Not Specified

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Agency Job ID:

2127308 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education Bachelor's Degree Experience 60 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Hours 40 Hours Per Week Shift Day Shift Help for .

Position Description:

Manages, monitors, and responds to multiple requests for preservation and collection of electronically stored information (ESI), including emails, instant messages, electronic documents, call recording, and other electronic data sources. Monitors and maintains accurate metrics and detailed tracking information related to preservation and collection efforts in the workflow system. Contributes to the collection of ESI data to meet the regulatory requirements. Ensures accuracy of the data preserved or collected and confirms that the search yielded the desired results. Delivers data accurately in a timely fashion, and in large corporate environments. Provides technical expertise and assists in application problems, new releases, new applications, systems, and infrastructure.

Primary Responsibilities:

Defines enterprise-level support strategies in systems services. Develops and implements best practices for systems support. Advises senior leadership on support operations and service improvements. Mentors junior analysts. Performs independent and complex technical and functional analysis for multiple divisional initiatives. Develops innovative solutions to enhance support efficiency and service delivery. Recommends and implements ESI collection processes and procedures to facilitate the ESI preservation process. Defines the processes and policies for team operations to improve compliance in regulatory requirements. Participates in the development of tools used to facilitate operational procedures. Completes technical service requests. Drives incident management and resolutions, and identifies root cause and coordination of fixes. Responsible for the creation and documentation of disaster recovery procedures. Creates contingency plans covering key areas of vulnerability within the system. Coordinates systems installation and configuration of systems installation and infrastructure changes. Responsible for the maintenance of system diagrams and operational procedures. Develops tools to automate the collection and analysis of operational data.