Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
CMDB Configuration Manager - ServiceNow
Job
Texas Health Resources
Arlington, VA (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
74
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
CMDB Configuration Manager (ServiceNow)- IT Service Management Bring your passion to Texas Health so we are Better + Together
- 2 years experience working with CMDB in Service Now highly preferred
- Work location: Texas Health Resources, 612 East Lamar Blvd, Arlington, TX 76011 Primarily remote however must live in the DFW area.
Work hours:
Full-time, Day shift; 40 hours, Monday - Friday, 8:00am to 5:00pm IT Service Management highlights:- Opportunities to learn and grow career
- Flexible Schedule - work/life balance
- Innovative, collaborative and fast-paced environment
- Join an inclusive and supportive team Here's What You Need Education
- Bachelor's Degree Data Analytics, Computer Science, Business, Information Technology, or relevant field. 4 Years Relevant work experience in lieu of a degree. Req Experience
- 7 years experience overseeing a CMDB with large data volume, completing data integrity checks with a Bachelor's degree. (Required) or
- 11 years relevant work experience to include at least 7 years experience overseeing a CMDB with large data volume, completing data integrity checks with no degree. (Required) and
- 2 years experience working with CMDB in Service Now. (Highly Preferred) Licenses and Certifications
- ITIL Foundation (Preferred) And
- ITIL Advanced (Preferred) What You Will Do The CMDB Program Manager is responsible for the overall governance, integrity, and maturity of the Configuration Management Database (CMDB).
- Define, implement, and maintain CMDB governance policies, standards, and procedures.
- Establish CI ownership, stewardship, and lifecycle management rules.
- Enforce naming conventions, mandatory attributes, and data quality thresholds.
- Define data-quality KPIs and reporting mechanisms. ServiceNow Discovery & Service Mapping
- Govern ServiceNow Discovery and ensure reliable automated CI population.
- Oversee Service Mapping for accurate business service and dependency mapping.
- Maintain discovery patterns, credentials, and schedules.
- Validate discovered data with technical teams.
- Common Service Data Model (CSDM)
- Lead adoption and enforcement of CSDM standards.
- Align business services, applications, and infrastructure to CSDM.
- Guide remediation of non-compliant CI structures. Auditing & Reconciliation
- Conduct regular CMDB audits.
- Reconcile discrepancies across discovery, asset, and external sources.
- Identify and remediate stale, duplicate, or unauthorized CIs. Process Improvement & Optimization
- Drive CMDB maturity improvements and automation.
- Partner with ServiceNow admins to enhance workflows and integrations.
- Support platform optimization initiatives. Stakeholder Collaboration
- Collaborate with infrastructure, application, security, and asset teams.
- Enable Incident, Change, Problem, and Asset Management processes.
- Communicate CMDB risks, value, and improvements to leadership. Additional perks of being a Texas Health CMDB Configuration Manager
- Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits .
- Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
- Strong Unit Based Council (UBC).
- A supportive, team environment with outstanding opportunities for growth.
- Learn more about our culture, benefits, and recent awards.