Configuration Manager Specialist

Configuration Manager Specialist:

About GuROO:

At GuROO our mission is to deliver Enterprise Network Engineering, Enterprise IT, Program Management, and Project Management support to large commercial corporations, government agencies, and government-contracted agencies within the Washington, DC metropolitan area and beyond. We have an innovative approach to helping our customers discover, evaluate, implement, and manage advanced technology projects to enhance our clients needs. You are expected to have a strong work ethic and possess the ability to work as a critical member of a team in pursuit of mission objectives and in the support of our customers. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role you'll be able to rapidly adapt and learn how to operate the front and back end of new products and processes.​ Responsibilities & Duties include, but are not limited to: The duties and responsibilities of the Configuration Manager Specialist include, but are not limited to the following: Deliver weekly updates on ongoing configuration management (CM) planning, configuration item status, change status/schedule and configuration audits to the customer and management, keeping leadership informed of CM progress and escalating any identified roadblocks as necessary Minimum Requirements (Knowledge, Skills, and Abilities): Must have active Top-Secret clearance with SCI or TS with the ability to acquire SCI 10 years of relevant experience A strong background in utilizing Configuration Management Database (CMDB) technology, with hands-on experience in managing and leveraging CMDB tools to track and organize IT assets, configurations, and related data effectively within the organization Strong working knowledge of ServiceNow CMDB (CI classes, relationships, reconciliation, discovery, data quality, and governance). Strong understanding of hardware lifecycle processes (from design through disposal) Demonstrated expertise with ITIL‑aligned processes. Ability to interpret technical documentation, architectural diagrams, and system baselines. Experience supporting DoD programs, including familiarity with DoD IT service delivery standards. Must be able to work a 40-hour work week, normally Monday through Friday. Ability to work overtime during critical peaks and be available to meet last-minute requests for overtime if needed. Familiarity with MS Office applications such as Excel, Word, Outlook, SharePoint, Project, and Visio. Exceptional attention to detail; excellent verbal and written communication skills; strong critical thinking, organizational, time-management, and problem-solving skills. Ability to work both independently and as part of a team in a dynamic environment. Provide latest

ITIL/ITSM

configuration and change management (CM) processes and to contribute valuable insights and recommendations for the selection and identification of hardware configuration approved items that align with and meet the specific standards and requirements set by the customer Develop, update, and manage comprehensive configuration management (CM) procedures and work instruction documentation, and policy manuals to ensure the consistent application of CM rigor, while also striving to enhance overall operational efficiency and effectiveness across the team Configure, administer, and continuously maintain configuration management (CM) tools to effectively support the processes of configuration identification, control, reporting, release, and delivery, ensuring that products and systems are accurately tracked and managed throughout their lifecycle Demonstrate configuration management (CM) and release management activities to guarantee that the operating parameters of new products are thoroughly documented, fully compliant with established standards Perform and execute configuration management (CM) processes, procedures, and develop documentation to align with customer requirements, while also training team members on the proper use of CM tools Recommend, and continuously refine processes and procedures to effectively support and enhance the hardware deployment process, ensuring that all stages of deployment are efficient, well-documented, and aligned with organizational objectives and goals for CM Leverage creative thinking and collaborative ideation to drive business performance, crafting innovative, adaptable, and integrated solutions that effectively address both current customer requirements and evolving business needs, fostering long-term success and responsiveness to change Develop and implement comprehensive standard operating procedures (SOPs) that define and streamline IT workflows, promoting consistency, efficiency, and the adoption of best practices across all related processes and tasks within the organization Adhere to and fully integrate all customer policies and procedures into daily operations, consistently aligning with their established guidelines and requirements to maintain a high standard of compliance and quality of service

Preferred:

Configuration Management Principles and Implementation Certification CM2-PRO Certification ServiceNow certifications (e.g., CIS-CMDB, ITSM, Discovery)

ITIL V3-4

Foundation Certified

NDIA CDM

Certification Data Management Certification Job Type:

Full-time Pay:

From $110,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

License/Certification:

Splunk Core Certified Power User (Required) CompTIA Security+ (Preferred) Security clearance: Top Secret (Required) Ability to

Commute:

Warrenton, VA 20186 (Required)

Work Location:

In person