Consulting Analyst - SNBG

Consulting Analyst Role Overview The Consulting Analyst is an entry‑level role designed for recent graduates who are eager to develop strong analytical, technical, and project coordination skills. Working closely with senior consultants, process specialists, and technical teams, the Consulting Analyst helps gather business requirements, analyze processes, and support the design of solutions that improve client operations. This role acts as a connector between clients and technical teams—ensuring that business needs are clearly understood, documented, and translated into effective system and process improvements. Consulting Analysts contribute to project coordination activities, assist in preparing deliverables, and support the successful execution of client engagements. Key Responsibilities Business Analysis Support Assist in gathering, documenting, and validating business requirements from stakeholders across functional areas. Contribute to end‑to‑end analysis of business processes, identifying gaps, inefficiencies, and opportunities for improvement. Support the creation of process documentation such as workflow diagrams, conceptual maps, data mapping tables, and mockups. Use analysis tools (e.g., UML diagrams, BPM flowcharts, pivot tables, Visio diagrams) to help visualize problems and potential solutions. Participate in solution design discussions, ensuring alignment between business needs and technical capabilities. Project & Program Coordination Support project planning activities, including scheduling, task tracking, and status reporting. Assist in preparing materials for client meetings, demos, and workshops (e.g., demo scripts, data requirements, presentation content). Help coordinate communication between project leadership, technical teams, and client stakeholders. Contribute to risk identification and mitigation discussions, ensuring issues are logged, tracked, and escalated appropriately. Maintain project documentation and ensure information is organized, accurate, and accessible. Client & Team Collaboration Work collaboratively with clients to understand user expectations related to performance, usability, workflow impacts, and system functionality. Support the evaluation of proposed solutions within frameworks such as ITIL. Provide recommendations to the Business Improvement and Application Development teams on processes that may require refinement. Assist in drafting improved procedures, process diagrams, and control recommendations. Qualifications Education Bachelor's degree in Business, Marketing, Information Systems, or a related field. Technical & Professional Skills Strong interest in technology, digital transformation, and SaaS platforms. Foundational understanding of business process analysis and system design concepts. Ability to learn and apply structured methodologies and frameworks (e.g., ITIL, BPM). Strong communication, organization, and problem‑solving skills. Ability to work collaboratively in team environments and manage multiple tasks.

Certifications:

Preferred:

ServiceNow Certified Application Developer (CAD) ServiceNow Certified System Administrator (CSA) Courses in Business Process Improvement or Operational Excellence (Equivalent) Bonus skills: • Curriculum or experience o Human Resources o IT Service Management o Customer Service / Relationship Management o Security Operations/ Risk Management o Artificial Intelligence / Agentic AI ServiceNow Micro-Certifications