Level II Technical Support Consultant

Level II Technical Support Consultant Centennial, CO Job Details Full-time $60,000

• $75,000 a year 3 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Referral program Retirement plan Qualifications Google Workspace Network troubleshooting Teamwork Operating systems Wireless networking Phone communication Technical documentation Equipment installation Equipment troubleshooting Consulting experience Mid-level Software installation High school diploma or GED Computer hardware Hardware support Customer support ticket management WAN IT Document management Antivirus software Escalation handling 2 years Time & attendance systems Software training Active Directory management 802.

11 (Wi-Fi)

VPN Full Job Description Position Description:

A Level II Technical Support Consultant installs, modifies, and makes minor and major repairs to computer hardware and software systems. Provides technical assistance, training, and consulting to users by performing the duties listed below. Local Travel is expected and required for this position.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Troubleshoots computer equipment and analyzes user requests or requirements to understand and fix major and minor computer issues. Installs or assists in installing hardware and peripheral components such as monitors, keyboards, printers, drives on the user's premises. Loads software packages such as operating systems, Microsoft 365, antivirus, or remote monitoring programs onto computers as specified by user standards and requirements. Maintains all documentation by updating relevant changes, documenting all new implementations or processes, and creating walkthroughs to aid other team members. Enters commands and observes system functions to verify correct system operation. Responds to user inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. Instructs users in the use of equipment, software, and applications. Recommends or performs minor remedial actions to correct problems. Coordinates activities with the Customer Service Department, the Technical Service Department, and Management. Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. Replaces defective or inadequate software packages. Escalates high-level issues to the appropriate department or resource and serves as an escalation resource for Level I Consultants. Assists with internal tickets and projects related to improving documentation for internal systems and external users and clients. Assist clients with after-hours support requests by working a rotating schedule of evening, weekend, and Holiday technical support. Manage back-end user management systems such as Microsoft365, Microsoft Active Directory, Google GSuite, etc. Email diagnostics, trace, and troubleshooting. Network troubleshooting(LAN, WAN, WiFi, and VPN). This is not an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Incumbent may perform other duties as assigned.

Additional Duties & Responsibilities:

All Level II Consultants are expected to maintain an average of six billable hours per day. Entering time into the timekeeping system on schedule and appropriately. Participation in company projects, meetings, and objectives. Traveling to user sites within the US and Canada to assist with projects and meet user needs.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Demonstrated Competencies:

Critical Thinking

• Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; understands workflows and procedures. Job Knowledge
• Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Teamwork
• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; Contributes to building a positive team spirit; puts success of team above own interests; Able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Quality
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Education / Experience

/

Certification Requirements:

High School Diploma or equivalent is required Ten Years of IT experience or Two Years of Managed Service experience.

Preferred Qualifications:

Related certifications or education is preferred Experience working in organizations of 15

• 50 employees Experience working in the professional services industry

Work Environment and Physical Activities:

Professional office setting Minimal travel Frequent keyboarding and phone support Lifting up to 50 pounds Must be willing to join an on-call rotation LeafTech Consulting is an

Equal Opportunity Employer Job Type:

Full-time Pay:

$60,000.00

• $75,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Experience:

relevant: 2 years (Required)

Work Location:

In person