Technology Sr Analyst_COWC

Job Description:

The CFS Support - Senior is responsible for providing accurate and timely solutions to issues related to computer hardware, peripherals, printers, operating systems, software applications, networking, telecommunications, and video conferencing. This role involves direct customer support, answering questions, providing feedback, resolving incidents, and fulfilling service requests according to Service Level Agreements. The position also includes training and directing support levels. The candidate must be able to work rotating and prolonged shifts of up to 12 hours. Additionally, the role promotes the mission, vision, and values of Intermountain and adheres to service behavior standards.

Job Details Shift Detail:

This is an onsite position. Monday through Friday, 8 hour shifts within business hours 6AM to 6PM.

Unit/Location:

Caregiver Field Services and St. Mary's hospital Essential Functions Monitor, troubleshoot and resolve system issues. Adequately documents resolution to issues in ITIL ticketing system. Maintains and updates knowledge base. Keep user base informed of systems changes (i.e., software/hardware upgrades, planned down times, system unavailability) and disseminate information to the Digital Technology Services team and end user base when appropriate. Responds to messages according to priority schedule. Supports new and existing systems while keeping abreast of technological changes. Participates as the primary agent in the setup and implementation of desktop systems, which includes, but not limited to, hardware, software, network connectivity, telecommunications and backup systems. Maintains and updates policies, procedures & Key Performance Indicators. Work within a project team environment to ensure that a quality product is produced, on time and within budget. Contribute to the development of work plans, tasks, and time estimates. Skills Enterprise printing and print management (HP, Sharp) Mobile Device Management platforms like Intune Office 365, Entra

ID, MECM/SCCM

Active Directory/group policy VOIP phones Bitlocker Windows 10/11 ServiceNow experience Inventory management Imaging/installing operating systems Basic understanding of networking, IP addressing, DNS, DHCP Basic and advanced hardware and software troubleshooting Required Qualifications Strong customer service skills Proven ability to research organizational and analytical skills as well as the ability to teach users Demonstrated ability to solve complex, multi-disciplinary problems in a graceful and sensitive manner Ability to successfully function in a fast paced, service-oriented environment

Preferred Qualifications:

Previous Expereince in health Care Bachelor's degree in computer science. 5 + years' experience in desktop operations in an end user support role or equivalent. Certifications CompTIA a Plus, CompTIA Network Plus, Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST). Physical Requirements Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items. Ascend and descend stairs or ladders to service IT equipment needs. Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees.

Location:

St.

Marys Regional Hospital Work City:

Grand Junction Work State:

Colorado Scheduled Weekly Hours:

40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $35.64 - $56.12 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.