Information Technology - Systems Analyst

Information Technology - Systems Analyst Req #779 3135 Easton Turnpike, Fairfield, CT 06825, USA Apply Share Job Description Posted Monday, April 27, 2026 at 12:00 AM About Sacred Heart University As one of the nation's largest Catholic universities and among the fastest-growing private doctoral institutions in the U.S . , Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers more than 100 undergraduate, graduate and doctoral programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. Nearly 10,000 students attend the University's nine colleges and schools: College of Arts & Sciences; School of Communication, Media & the Arts; School of Social Work; School of Performing Arts; College of Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology; School of Computer Science & Engineering and the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing. Sacred Heart, a Laudato Si' campus, stands out from other Catholic universities as it was established to be led by the laity. This contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts and, at the same time, cultivates students to be forward thinkers who enact change—in their own lives, professions and in their communities. The Princeton Review includes SHU in its Best 391

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2026

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2025 Edition . Sacred Heart is home to the award-winning, NPR-affiliate station, WSHU Public Radio; a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre. www.sacredheart.edu View SHU's Faculty Experts Here To apply Qualified candidates are invited to submit a completed application and résumé through the University's online application system. Applications submitted outside of the official Careers at SHU website will not be considered. Applicants should not apply through third-party or external job sites, as such postings may be fraudulent or may misrepresent opportunities that are no longer available at the University. A cover letter or statement of interest is preferred for all staff positions. Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position. Position Summary Provide software application support for university user community. Responsible for communicating with end users, analyzing issues and resolving them, and assisting Senior Systems Analysts. Principal Duties & Responsibilities Manage IT Service Management tool to provide application end-user support, including researching user complaints, troubleshooting issues, escalating to Senior System Analyst or engaging vendor if appropriate, and answering technical questions, in a timely manner. Document technical information, processes, and issue resolution for supported applications. Maintain system integrity and security by managing user accounts and permissions. Develop and facilitate user training for supported applications. Assist Senior Systems Analyst with application configuration and enhancements. Demonstrate thorough and friendly customer service to end users. Communicate clearly and professionally, both verbally and in writing, to different audiences. May perform all or some of the responsibilities above and other related duties as assigned. Knowledge, Skills, Abilities, & Other Attributes Bachelor's Degree in a computer-related or business-related discipline required Minimum of 2-5 years of experience in an application or technical customer support role Experience with and understanding of academic environment and familiarity with academic-related applications preferred Propensity to learn new technology quickly and apply working knowledge Capacity to define problems, collect data, establish facts, and draw valid conclusions Exceptional verbal and written communication skills as well as strong interpersonal skills Excellent organizational skills and attention to detail Possess a strong work ethic and team player mentality Ability to work under minimal supervision Unusual Working Conditions Working after hours, on weekends, and holidays to complete assigned tasks is sometimes required. This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied. Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live. Job Details Job Family Staff Pay Type Salary Education Level Bachelor's Degree Scan this QR code and apply! Download 3135 Easton Turnpike, Fairfield, CT 06825, USA