Technical Analyst I, Full Time, 1st Shift, and Information Technology Department

Day Kimball Health is hiring for a Technical Analyst I to join our Information Technology in Putnam, CT!

Schedule:

Day Shift, 40

Hours Per Week Weekends:

if applicable Technical Analyst I Benefits Summary (20 or more agreed hours) Earned Time Off

• including personal time & holidays Sick Time Educational / Loan Reimbursement
• up to $5,000 per fiscal year for full-time (36-40 hours) employees up to $2,500 per fiscal year for part-time (20-35 hours) Pay-for-Performance Opportunities Shift Differentials
• Additional pay for evening, night, or weekend shifts (where applicable) Career Pathways
• internal growth, leadership development, and mentorship Medical, Dental, and Vision Insurance Health Savings Account (HSA) or Flexible Spending Account (FSA) Pharmacy Plan 401(k) Retirement Plan
• With eligible employer contribution Life Insurance
• Basic and supplemental coverage options Short-Term & Long-Term Disability Insurance Critical Illness & Accident Insurance Pet Insurance Employee Perks
• Recognition programs,

Employee Wellness Initiatives, Food Truck Fridays, and Employee Appreciation Events, Weekly Pay Technical Analyst I Summary & Responsibilities:

As the Technical Analyst I, you will be a vital member of a dynamic team responsible for… All Technical Analyst I The person(s) in this position should be able to work independently with minimal to moderate supervision and be able to perform multiple tasks at one time Work on projects as assigned Respond to and complete help desk tickets assigned Assist Desktop Support Technicians with second-level support Other duties as assigned Client Services Manage help desk application to optimize operations Manage user account moves, adds, changes, deletions Manage RightFAX environment Assist with system maintenance (including virtual servers, clustered servers, storage, etc.) including repair, replacement, basic configuration and/or installation of applications Coordinate and collaborate with other members of the Client Services team as well as the Information Technology Department as whole Data, Voice, and Security Services Monitor network, telephony, and security systems Monitor wiring closets and telephony rooms Perform maintenance (including wired and wireless networks, telephony, firewalls, access gateways, etc. ) including repair, replacement, basic configuration and/or installation of these systems Coordinate and collaborate with other members of the Data, Voice, and Security Services team as well as the Information Technology Department as whole Infrastructure Services Monitor routine data backup and recovery systems Monitor VMware and Citrix environments Monitor data center(s) Perform maintenance (including virtual servers, clustered servers, storage, etc.) including repair, replacement, basic configuration and/or installation of servers Coordinate and collaborate with other members of the Infrastructure Services team as well as the Information Technology Department as whole

Technical Analyst Education and Experience Requirements:

Education:

All Technical Analyst I Bachelor's degree in Computer Science or related field preferred. Client Services A+​ certifications preferred Microsoft certifications preferred ITIL certifications preferred Data, Voice, and Security Services A+​ certifications preferred Microsoft certifications preferred Avaya certifications preferred Cisco certifications preferred Infrastructure Services A+​ certifications preferred Microsoft certifications preferred VMware certifications preferred Citrix certifications preferred EMC certifications preferred

Experience:

All Technical Analyst I Experience with Active Directory required Experience with Microsoft Server 2003-2008 required, current version preferred 1

• 2 years experience in a direct systems support role required, 3
• 5 years' experience preferred 3
• 5 years working in the Information Technology industry, including direct evidentiary talents and responsibilities for supporting back-office systems, applications, and workstations.

Client Services Experience with Citrix technologies required Experience with RightFAX technologies required Experience with customer service management software Data, Voice, and Security Services Experience with Microsoft and InfoBlox DNS and/or DHCP Experience with Cisco enterprise networking Experience with Avaya communications technologies Infrastructure Services Background in HP servers preferred Experience with VMware technologies preferred Experience with Citrix technologies required Experience with EMC Storage including SAN, Data Domain, and Avamar Experience with Microsoft Server 2003-2008 required, current version preferred Experience with Microsoft and InfoBlox DNS and/or

DHCP Technical Analyst I Knowledge, Skills, and Abilities:

Must be proficient in Reasoning, Math, Reading, Writing, Speaking extemporaneously on a variety of subjects. Speak with poise, voice control, and confidence, using correct English and well-modulated voice

Data:

Determines time, place, and sequence of operations or actions to be taken on the basis of analysis of data, executing determination of and/or reporting on events.

People:

Follows instructions and procedures in fulfilling duties. May attend to the needs, requests of people. Immediate response is usually involved.

Things:

Uses body members, hand tools, special devices to work, move, carry objects or materials. Involves little latitude for judgement with regard to attainment of standards. General Uses advanced logic and scientific thinking to solve a variety of complex problems. Experience in problem evaluation and resolution. Understands and uses advanced math and statistics. Demonstrates ability to establish good working relationships. Possesses strong planning skills and excellent verbal and written communication skills sufficient to work effectively and collaboratively with a diverse workforce and staff of varying technical expertise. Excellent communication skills

• telephone, written correspondence, speaking Excellent customer service skills All Technical Analyst I Proficient in Microsoft Office Suite Proficient with Microsoft Windows Desktop OS (XP to current version) Demonstrated knowledge of DNS, WINS, DHCP and networking concepts Work on multiple projects simultaneously Able to present and discuss task, project, and status information to management, the peers, and also to other customers within the organization Able to solve a wide variety of technical problems using a structured troubleshooting methodology and team approach Client Services Possess Active Directory skills•with emphasis on reporting, user account management, email account management, file share allocation and rights management Microsoft Windows Server OS (2000 to current version) with emphasis on applications and day-to-day operations Proficient with RSA two-factor authentication systems with emphasis on user management Data, Voice, and Security Services Possess Active Directory skills•with emphasis on reporting and security Microsoft Windows Server OS (2000 to current version) with emphasis on security and network integration Proficient with RSA two-factor authentication systems with emphasis on security Infrastructure Services Possess Active Directory skills•with emphasis on group policy, reporting, schema management, redundancy, and system integration Demonstrated knowledge of enterprise storage concepts Microsoft Windows Server OS (2000 to current version) with emphasis on engineering and design, server-level troubleshooting Proficient with RSA two-factor authentication systems with emphasis on back office Proficient with Citrix application delivery technologies Proficient with VMware virtualization technologies Why Choose Day Kimball Health?

 The Care You Need. Close to Home. For over 130 years, Day Kimball Health has been a trusted, nonprofit healthcare provider serving Northeastern Connecticut. What began as a small infirmary has grown into the region's leading integrated healthcare system

• recognized for delivering compassionate, high-quality care close to home. Today, our team of over 1,100 dedicated employees
• including more than 300 skilled physicians, surgeons, and specialists
• proudly deliver a full continuum of care, from primary and specialty services to homecare and hospice, meeting the evolving needs of our patients at every stage of life.

What sets us apart is our commitment not only to the communities we serve, but also to the people who power our mission. At Day Kimball Health, we cultivate a supportive, inclusive workplace culture where healthcare professionals are empowered to grow, thrive, and make a meaningful difference every day. Every voice is valued. Every contribution matters. Whether you're starting your journey in healthcare or seeking your next opportunity, a career at Day Kimball Health offers more than a job

• it's a chance to build lasting relationships, give back to your community, and create impact beyond your shift.

Come grow with a team that calls this community home. Join us in our mission to elevate community-driven healthcare and be part of an organization that values both personal and professional development. Make a real impact on your career, your team, and your community. Apply today. Day Kimball Health is an Affirmative Action and Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by local, state, or federal laws. Day Kimball Health is a smoke free environment.