Job Description
We are seeking an experienced Software Asset Management (SAM) Specialist / Business Analyst to support the DC Office of the Chief Technology Officer (OCTO). This role is responsible for managing the DC Government s software environment - helping agency customers understand, track, and optimize software licenses, Microsoft Enterprise Agreements, and cloud-based subscriptions including Microsoft 365 and Azure. The ideal candidate brings deep expertise in Microsoft licensing structures, SAM lifecycle management, and compliance best practices.
KEY RESPONSIBILITIES
Analyze purchase records and entitlement information including contracts, EULAs, Enterprise Agreements, O365 and Azure subscriptions using Microsoft Volume Licensing (MVL) and O365 portals. Organize and maintain accurate summaries of license entitlements across all DC Government agencies. Engage with Vendor Managers, Product Owners, Application Managers, and Engineers to collect, organize, and manage licensed software assets. Lead license reconciliation, entitlement/inventory scope definition, and present Final License Position Report Outs. Oversee the full software lifecycle - from licensing, purchasing, and deployment through decommissioning - across major software publishers. Create and maintain software counters for software titles and licenses; participate in Microsoft SAM engagements and true-up processes. Ensure software license records in the ITAM / SAM
platform are accurate and correctly linked to hardware devices. Review and monitor software compliance based on existing licensing agreements; work with vendors to renew and true up contracts. Provide monthly and quarterly software license compliance status reports to OCTO management and Agency CIOs. Process software-related requests (new, changes, upgrades) from all DC agencies. Support analysis of new or modified software agreements and maintenance contracts; identify impacts to software counters. Support OCTO s ITAM project management activities and ensure all vendor agreement changes are accurately reflected in the SAM platform. Develop and maintain SAM process improvement documentation, standard operating procedures (SOPs), and procedural guides. Lead Adobe and similar software licensing consolidation, enhancement, and ongoing management strategies. Track and report each agency s IT service utilization costs versus actual HW/SW license, support, and contract renewal expenses. Oversee project portfolio management and budget planning activities related to software assets. REQUIRED QUALIFICATIONS
Extensive experience managing Microsoft Enterprise Contracts, the Microsoft Volume License Management (VLM) portal, and Microsoft subscription-based products (Microsoft 365, Azure). In-depth knowledge of Microsoft licensing structures with emphasis on subscription models, cloud products, and Software Assurance Benefits. Demonstrated experience in Enterprise Project Management and SAM lifecycle management. Strong understanding of Product Use Rights, license allowances, right-to-use (RTU) terms, and contractual entitlements. Proven ability to lead reconciliation processes, produce entitlement analyses, and deliver clear compliance reports to senior stakeholders. Experience with ITAM / SAM
platform repositories and linking license records to hardware assets. Background in SAM process improvement, including developing SOPs and procedural documentation. Experience with Adobe and/or similar enterprise software licensing consolidation and management. Bachelor s degree in Information Technology, Computer Science, or a related field - or equivalent professional experience. PREFERRED QUALIFICATIONS
Experience supporting a government agency or large public-sector IT environment. Familiarity with OCTO or DC agency IT infrastructure and services. Microsoft Certified Professional (MCP) or relevant SAM/ITAM
certifications (e.g., CSAM, CITAM). Experience with budget planning and project portfolio management in an enterprise setting. TECHNICAL COMPETENCIES
Microsoft Volume Licensing (MVL) Portal & O365 Admin Center Microsoft 365 & Azure Subscription Management ITAM / SAM
Platforms (ServiceNow, Snow Software, Flexera, or similar) Software compliance and audit management Enterprise Agreement (EA) & Software Assurance (SA) administration Adobe Admin Console / Creative Cloud licensing Reporting and data analysis tools (Excel, Power BI, or equivalent)
