Job Description
Customer Technology and Marketing Analyst - UPS Forwarding Hub
UPS - 3.7
Alpharetta, GA Job Details Full-time 20 hours ago Qualifications Agile scheduling Bachelor's degree Product backlog management Agile Agile planning Stakeholder management Full Job Description Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description:
Job Summary As a Customer Technology Marketing Analyst for the UPS Forwarding Hub, you will help define and deliver the next generation of digital freight forwarding solutions. You'll turn market insights, customer needs, and emerging technologies into impactful product capabilities that enhance transparency, speed, and control for our customers. In this role, you will work cross-functionally to support product development, pricing strategy, and digital adoption—playing a key role in accelerating UPS's digital growth and strengthening our market leadership. Key Responsibilities Product Development & Delivery Support the roadmap, design, and delivery of Forwarding Hub features (e.g., quoting, documentation, workflows) Translate customer feedback and business needs into user stories and functional requirements Partner with Product, IT, Operations, Pricing, and Marketing to deliver high-impact solutions Backlog Prioritization & Stakeholder Alignment Prioritize enhancements based on customer value, business impact, and technical feasibility Support backlog refinement, release planning, and scope definition Provide clear analysis and recommendations to align stakeholders and guide decisions Pricing Strategy & Optimization Support pricing capabilities, including buy/sell rates, margin visibility, and workflows Partner with Pricing and Finance to ensure solutions are competitive, scalable, and compliant Identify opportunities to improve revenue, margin performance, and pricing accuracy Deployment, Testing & Quality Assurance Lead or support user acceptance testing and release validation Track and resolve defects in collaboration with engineering teams Ensure releases meet quality, readiness, and business standards Performance Monitoring & Continuous Improvement Analyze adoption, usage, and performance metrics to identify improvements Deliver data-driven recommendations to enhance customer experience and business outcomes Support ongoing optimization of digital tools and workflows Marketing & Adoption Support Assist in product messaging, training materials, and go-to-market efforts Partner with internal teams to drive awareness and adoption of new capabilities Help communicate product value clearly to internal and external stakeholders Qualifications Required Bachelor's degree in Business, Supply Chain, Information Systems, or a related field Experience with digital platforms or product development (logistics or pricing preferred) Strong analytical, organizational, and problem-solving skills Experience working in agile environments and managing backlogs Ability to manage multiple priorities and collaborate across teams Preferred Experience with transportation management systems or freight forwarding platforms Knowledge of pricing strategy and revenue optimization Proficiency in analytics tools (Azure Dev Ops, Power BI, SQL) Strong communication and stakeholder engagement skills The position is based in Alpharetta, Georgia and will require commuting to the office. Employer will not sponsor a visa for this position. Candidates must be currently in the same geographic location or willing to relocate independently. Job Grade- 20E Last day to apply internally- 6/16/26 @ 11:59pm EST Employee Type:
Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
