Sr. IT Systems Analyst

IT Systems Analyst III (End User Services) | Long-term Contract | Onsite Our client is seeking an IT Systems Analyst III to support End User Services within a large enterprise environment in Lawrenceville, GA. This is a hands-on desktop support role focused on troubleshooting hardware/software issues, supporting end-users, and maintaining system performance across a Microsoft-based environment. This is a great opportunity for someone who enjoys being the go-to technical resource and solving real-time issues that impact day-to-day operations. The team is looking for someone who can operate independently, communicate effectively with users, and contribute to a stable, high-functioning IT environment. You'll gain exposure to enterprise-scale systems, work across teams, and play a key role in keeping operations running smoothly.

Contract Duration:

Ongoing Required Skills & Experience Associate's degree in IT, Computer Science, or related field (or equivalent experience) Strong experience providing technical support in a professional environment Excellent troubleshooting skills across hardware, software, and user issues Strong communication skills supporting both technical and non-technical users Desired Skills & Experience 5+ years of enterprise-level desktop support experience Experience supporting system implementations or upgrades Strong requirements gathering and business process analysis skills Experience working with cross-functional teams and vendors Ability to resolve complex, high-impact technical issues What You Will Be Doing Tech Breakdown 70% Windows Desktop / End User Systems 20% Hardware & Peripheral Support 10% Security, Documentation & Process Improvement Daily Responsibilities 80% Hands-On Technical Support 10% Documentation & Process Updates 10% Team Collaboration & Escalation