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Technical Solutions Analyst - Honolulu, HI
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Hawaiian Telcom
Honolulu, HI (In Person)
$66,000 Salary, Full-Time
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Job Description
Technical Solutions Analyst - Honolulu, HI Hawaiian Telcom United States, Hawaii, Honolulu 1177 Bishop Street (Show on map) Jun 03, 2026 Job Description Job Purpose This role will provide hardware and software support to our employees via phone, email, and onsite. The analyst will be required to ask appropriate questions to help diagnose and resolve issues. Escalate unresolved issues to the appropriate resources. Must enjoy working with employees with various backgrounds, experience and computer knowledge, have a solid understanding of current operating systems and applications, and enjoy working on a team. Essential Functions Provide remote and on-site support
Manage Help Desk tickets and escalations
Manage critical issues
Document customer interactions and internal procedures
Training users on best practices
Special projects as required Relevant Work Experience 1 to 3 years in related field
Experience in IT preferred Education Four years of College resulting in a Bachelor's Degree or equivalent
Degree in Computer Science or Information Technology preferred Certifications, Accreditations, Licenses Must possess a valid driver's license
A+ Certification preferred Special Knowledge, Skills and Abilities Knowledge and experience with