Junior IT Analyst

Lane & Waterman LLP 220 North Main Street, Suite 600 Davenport, Iowa 52081 Junior IT Analyst (Entry-Level)

Company Overview:

Lane & Waterman LLP is a client-focused law firm dedicated to delivering high-quality legal services. Our team relies on secure, efficient technology to manage sensitive information and support daily operations. We foster a collaborative environment where employees can learn, grow, and contribute meaningfully.

Job Summary:

We are seeking a motivated and detail-oriented Junior IT Analyst to join our team. This entry-level role is ideal for someone starting their IT career who is eager to learn and provide hands-on technical support in a professional services environment. You will assist with maintaining systems, troubleshooting issues, and supporting the firm's day-to-day technology needs.

Key Responsibilities:

Provide first-line technical support to attorneys and staff for hardware and software issues Set up and configure new user accounts, workstations, and mobile devices Assist with onboarding and offboarding employees (equipment and system access) Troubleshoot basic network, printer, and connectivity issues Support common business applications Perform routine system updates, patches, and maintenance tasks Help maintain IT documentation, asset inventory, and support logs Escalate more complex technical issues to senior IT staff or vendors Follow firm policies related to data security and confidentiality

Qualifications:

Associate's or Bachelor's in Information Technology, Computer Science, or related field (or equivalent training/certification) 0-2 years of experience in IT support, help desk, or related role (internships count) Basic understanding of Windows operating systems and Microsoft 365 Familiarity with troubleshooting common hardware and software issues Strong willingness to learn and grow in an IT role Good communication skills and a customer-service mindset Ability to handle sensitive information with discretion

Preferred Skills:

Exposure to Active Directory or user account management Basic understanding of networking concepts (Wi-Fi, VPN, IP basics) Interest in cybersecurity or IT support in professional services Entry-level certifications (e.g., CompTIA A+ or similar)

Compensation & Benefits:

Competitive entry-level salary Health, dental, and vision insurance Health savings account Life insurance 401(k) with employer contribution Paid time off and holidays Employee assistance program Retirement plan

Work Environment:

This is an onsite role in a professional office setting. The position involves frequent interaction with attorneys and staff, requiring a responsive and service-oriented approach.

Job Type:

Full-time Pay:

$23.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person