EPIC ANALYST-REVENUE CYCLE - INFORMATION TECHNOLOGY

Status:

Full Time Shift:

Mon-Fri 40hrs

Exempt:

Yes Summary:

Primarily responsible for the ongoing design, build, update/upgrade implementation, maintenance and optimization of designated Epic application(s). In addition, and to the extent assigned, responsible for training environment build and/or maintenance, training material development, end-user training and/or any other work necessary to support the effective training of others in designated application(s).

Other information:

Education:

High school diploma/equivalent or graduate of applicable clinical program required.

Licensure/Certification/Registration:

Certification in applicable Epic application(s) or other software or completes training and obtains such certification(s) in timeframes scheduled and required by North Oaks;

Experience/Skills Required:

1 year of Revenue Cycle experience related to: billing, patient access, or HIM. Proficient in Microsoft Office applications, including strong Excel skills; High aptitude for review and comprehension of technical information; Excellent communication skills (e.g. public speaking, meeting facilitation and presentations); Excellent customer service and interpersonal skills with the ability to work effectively at all levels in a collaborative team environment; Must be able to multi-task and handle multiple projects simultaneously; Excellent analytical and problem-solving skills; and Thorough understanding of HIPAA and other applicable regulatory requirements

Physical Demands:

Strength:

Light Push:

Occasionally Pull:

Occasionally Carry:

Occasionally Lift:

Occasionally Sit:

Constantly Stand:

Occasionally Walk:

Occasionally Responsibilities:

1. Builds optimizes and maintains designated applications in all designated environments (e.g. test, training, production, etc); 2. Organizes and prioritizes application build activities in collaboration with I.T. department leadership and respective department leadership throughout health system; 3. Understands applicable hardware integration concepts to the extent necessary to provide demonstration of hardware use and build which supports workflows; in addition, identifies potential integration opportunities and/or issues; 4. Assists with ensuring participation of the appropriate clinical and non-clinical stakeholders in build activities; 5. Interfaces with applicable leadership and/or other subject matter experts as needed and gains comprehensive understanding of workflows and end-user needs and effectively translates knowledge into system design, materials and/or other work product(s); 6. Proactively maintains competency and continues to take advantage of learning opportunities in application(s) correlated to role; 7. Attends training and successfully completes related projects and tests in order to obtain and maintain applicable certification(s) and/or skills; 8. Gives meaningful input and translates optimal future-state workflows into system design; 9. Follows standards for naming and numbering conventions and security classifications; 10. Tests build in a structured manner and documents results; is fully-prepared to accurately represent findings during change control processes; 11. Conducts a comprehensive review of all update documentation (e.g. service updates and version upgrades) and provides insight to ensure best project strategy; 12. Provides expert demonstration of system functionality as necessary; 13. Serves as application support and subject matter expert and provides resolution for issues; 14. As may be directed, represents and serves as North Oaks liaison to EMR vendors and/or other third parties; 15. Documents and accurately reports status and progress of assigned deliverables to I.T. leadership and to others as may be directed; 16. Completes all work as assigned within timeline expectations and with a high level of work product quality; 17. Remains focused on improving patient safety, quality measures, efficient delivery of care, system security, patient privacy and other areas of compliance; 18. Understands application and overall Epic system capabilities and/or limitations in order to best leverage available functionality; 19. Effectively and appropriately presents and communicates information/ideas/concepts to individuals and groups in both verbal and visual manner; 20. Troubleshoots, researches and analyzes issues and provides practical and meaningful suggestions for issue resolution. 21. Stays abreast of changing technology, protocols, standards and guidelines which may impact application build and/or training materials and facilitates changes needed to comply with standards; 22. Participates in workflow design and system build of education modules and training materials; 23. Produces high quality training system build and develops classroom plans and materials which maximize learning opportunities for end-users; 24. Effectively presents and conducts training for end-user groups ranging in all levels of skill; Creatively finds efficient and effective methods of disseminating training/educational materials to applicable end-users; 25. Strictly follows all change control procedures; 26. Willing and able to travel to offsite locations to perform job responsibilities; 27. Participates in organizing meetings, training, testing administration, end user assessments, and logistics as needed; 28. Provides end-user and super-user support during classroom training; 29. Trains and credentials additional trainers to assist with end-user training; 30. Complies with all hospital and departmental policies, procedures, and guidelines; and 31. Performs other duties as assigned.