EPIC ANALYST - WILLOW - INFORMATION TECHNOLOGY

Status:

Full Time Shift:

Monday to Friday 8am - 430pm

Exempt:

Yes Summary:

Primarily responsible for the ongoing design, build, update/upgrade implementation, maintenance and optimization of designated Epic application(s). In addition, and to the extent assigned, responsible for training environment build and/or maintenance, training material development, end-user training and/or any other work necessary to support the effective training of others in designated application(s).

Other information:

REQUIRED

:

EPIC CARE INPATIENT

ORDERSCurrent Healthcare Licensure in state of practice. 1 year clinical healthcare experience in an acute hospital setting.

EPIC CARE

AMBULATORYCurrent Healthcare Licensure in state of practice. 1 year clinical healthcare experience in an outpatient clinic setting.

RADIANTCurrent Radiologic Technologist licensure (or other related Imaging Licensure) in state of practice. Registration as required by imaging modality. 1 year clinical healthcare experience in Radiology.

WILLOWCurrent Pharmacy Licensure in state of practice. 1 year clinical healthcare experience in a hospital pharmacy setting.

DECISION

SUPPORTCurrent Healthcare Licensure in state of practice. 1 year clinical healthcare experience.

CLIN DOCCurrent Healthcare Licensure in state of practice. 1 year recent Med-Surg/Critical Care experience or prior EPIC I/P or equivalent experience.

ASAPCurrent Healthcare Licensure in state of practice. 1 year recent ER experience or prior EPIC ASAP or equivalent experience.

STORKCurrent Healthcare Licensure in state of practice. 1 year recent L&D experience or prior EPIC Stork or equivalent experience.

OPTIME/ANESTHESIACurrent Healthcare Licensure in state of practice. 1 year recent OR or Anesthesia experience or prior EPIC Optime/Anesthesia or equivalent experience.

PB PROFESSIONAL BILLING3

years hospital or clinic experience related to claims, billing, patient access, revenue cycle and/or prior Epic Professional Billing or equivalent experience.

GRAND CENTRAL/CADENCE/PRELUDE

(PATIENT ACCESS)3 years hospital/clinic experience related to patient access, registration, insurance verification, scheduling, revenue cycle and/or prior Epic Grand Central/Cadence/Prelude or equivalent experience.

HOSPITAL BILLING

(HB)3 years hospital revenue cycle, hospital billing, collections, chargemaster maintenance, general ledger maintenance, and/or Epic Hospital Billing or equivalent experience.

HIM3 years hospital health information management department experience, coding, survey compliance, release of information and/or Epic HIM or equivalent experience.

EducationHigh school diploma/equivalent or graduate of applicable clinical program required.

Certification in applicable EMR application(s) or other software or completes training and obtains such certification(s) in timeframes scheduled and required by North Oaks;Proficient in Microsoft Office applications, including strong Excel skills;High aptitude for review and comprehension of technical information;Excellent communication skills (e.g. public speaking, meeting facilitation and presentations);Excellent customer service and interpersonal skills with the ability to work effectively at all levels in a collaborative team environment;Must be able to multi-task and handle multiple projects simultaneously;Excellent analytical and problem-solving skills; andThorough understanding of HIPAA and other applicable regulatory requirements;

PREFERRED EPIC CARE INPATIENT ORDERSN/AEPIC CARE AMBULATORYN/ARADIANTN/AWILLOWN/ADECISION SUPPORTN/ACLIN DOCRN

License.

ASAPRN License.

STORKRN License.

OPTIME/ANESTHESIARN

License.

PB PROFESSIONAL

BILLINGClinic Management or Supervisory experience; Bachelor's degree in Business, Healthcare or Information Technology.

GRAND CENTRAL/CADENCE/PRELUDE

(PATIENT ACCESS)Patient Access Management or Supervisory Experience; Bachelor's degree in Business, Healthcare or Information Technology.

HOSPITAL BILLING

(HB)Hospital Billing Management or Supervisory experience; Bachelor's degree in Business or Healthcare or Information Technology.

HIMHospital HIM management or supervisory experience; Bachelor's degree in Business, Healthcare or Information Technology. RHIA or RHIT credential preferred.

Master's degree in related field;Education or certification(s) related to training others

Manual or Physical Skill Required:

Long periods of sitting and working at the computer. Frequent movement throughout hospital for on-site work within other departments.

Physical Effort Required:

Strength:

LightPush:

OccasionallyPull:

OccasionallyCarry:

OccasionallyLift:

OccasionallySit:

ConstantlyStand:

OccasionallyWalk:

Occasionally Responsibilities:

1. Builds optimizes and maintains designated applications in all designated environments (e.g. test, training, production, etc);2. Organizes and prioritizes application build activities in collaboration with I.T. department leadership and respective department leadership throughout health system;3. Understands applicable hardware integration concepts to the extent necessary to provide demonstration of hardware use and build which supports workflows; in addition, identifies potential integration opportunities and/or issues;4. Assists with ensuring participation of the appropriate clinical and non-clinical stakeholders in build activities;5. Interfaces with applicable leadership and/or other subject matter experts as needed and gains comprehensive understanding of workflows and end-user needs and effectively translates knowledge into system design, materials and/or other work product(s);6. Proactively maintains competency and continues to take advantage of learning opportunities in application(s) correlated to role;7. Attends training and successfully completes related projects and tests in order to obtain and maintain applicable certification(s) and/or skills;8. Gives meaningful input and translates optimal future-state workflows into system design;9. Follows standards for naming and numbering conventions and security classifications;10. Tests build in a structured manner and documents results; is fully-prepared to accurately represent findings during change control processes;11. Conducts a comprehensive review of all update documentation (e.g. service updates and version upgrades) and provides insight to ensure best project strategy;12. Provides expert demonstration of system functionality as necessary;13. Serves as application support and subject matter expert and provides resolution for issues;14. As may be directed, represents and serves as North Oaks liaison to EMR vendors and/or other third parties;15. Documents and accurately reports status and progress of assigned deliverables to I.T. leadership and to others as may be directed;16. Completes all work as assigned within timeline expectations and with a high level of work product quality;17. Remains focused on improving patient safety, quality measures, efficient delivery of care, system security, patient privacy and other areas of compliance;18. Understands application and overall Epic system capabilities and/or limitations in order to best leverage available functionality;19. Effectively and appropriately presents and communicates information/ideas/concepts to individuals and groups in both verbal and visual manner;20. Troubleshoots, researches and analyzes issues and provides practical and meaningful suggestions for issue resolution.21. Stays abreast of changing technology, protocols, standards and guidelines which may impact application build and/or training materials and facilitates changes needed to comply with standards;22. Participates in workflow design and system build of education modules and training materials;23. Produces high quality training system build and develops classroom plans and materials which maximize learning opportunities for end-users;24. Effectively presents and conducts training for end-user groups ranging in all levels of skill; Creatively finds efficient and effective methods of disseminating training/educational materials to applicable end-users;25. Strictly follows all change control procedures;26. Willing and able to travel to offsite locations to perform job responsibilities;27. Participates in organizing meetings, training, testing administration, end user assessments, and logistics as needed;28. Provides end-user and super-user support during classroom training;29. Trains and credentials additional trainers to assist with end-user training;30. Complies with all hospital and departmental policies, procedures, and guidelines; and31. Performs other duties as assigned.